I’m an experienced Administrative Assistant with 10 years of expertise in office support, data management, and project encoding. Skilled in handling emails, reports, and document processing with accuracy and efficiency. Reliable, detail-oriented, and committed to helping businesses stay organized and productive.
Mindanao State University- Marawi
Responsibilities:
1. Managed the Facebook business page profile — ensuring all sections (About, Contact, Services) are complete, up-to-date, and optimized.
2. Designed and updated cover/banner images, profile image, and other brand visuals to reflect current campaigns or product launches.
3. Created, scheduled, and published content posts (product features, promotions, behind-the-scenes, user-generated content) tailored to your target audience.
4. Wrote and edited captions, hashtags, and call-to-action (CTA) statements to maximize engagement and clicks.
5. Managed page buttons and CTAs (e.g. “Shop Now,” “Send Message”) to drive actions and guide users to Shopee or other sales channels.
6. Monitored, responded to, and managed direct messages (DMs), comments, and inquiries to maintain prompt and professional communication.
7. Monitored page insights and analytics (reach, engagement, clicks) to evaluate post performance and inform future content strategy.
8. Ran or coordinated promotional activities and campaigns — e.g. limited-time offers, giveaways, product highlights — and adjusted content accordingly.
9. Maintained content calendars, posting schedules, and editorial workflows to ensure consistency and timely execution.
10. Engaged with community and followers — e.g. reacting to comments, encouraging user feedback or reviews, cultivating brand loyalty.
11. Ensured consistency in brand messaging, tone, and identity across all posts and interactions.
12. Updated and maintained product listings, shop links, and integration with online marketplaces (e.g. linking to your Shopee store).
13. Compiled monthly or periodic reports summarizing performance metrics, insights, and recommendations for improvement.
1. Administrative Support: Organize documents, maintain digital filing systems, and ensure efficient task coordination and reporting.
2. Email & Calendar Management: Handle inbox organization, schedule meetings, and manage appointments with attention to detail and timeliness.
3. Data Entry & Reporting: Encode, verify, and organize data accurately using spreadsheets and
databases; generate summary reports and trackers.
4. Client Communication: Respond to messages and coordinate with clients or teams clearly and professionally.
5. Document Preparation: Create and edit reports, forms, and compliance records with accuracy and confidentiality.
6. Research & Documentation: Collect and summarize information to support administrative, legal, or operational needs.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.