2012
AB Political Science
Holy Trinity University
More Info About Me
Newbie in the world of Virtual Assistance but has 10 years of experience in the BPO and Online Casino Gaming industry, gaining valuable and transferable skills in customer service, training and development, coaching, relationship building and administrative tasks.
My Skills and Competencies
Customer Service
Email Management
Calendar Management
Travel Management
SEO Expert
Data Entry & File Management
Certificates
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My Experience and Education
2022
-
2023
Saban and Solomon
(Virtual Legal Assistant)
Opening up files, Requesting medical records, Inputting information, Sending out letters, faxes, requesting documents, Make phone calls, speak to people, get some information, and put it in cloud-based software as a record for the company
2022
-
2022
Hello Connect Inc
(Customer Service Representative)
Provided general support and built engaging relationships in every interaction via call, email, and chat as the first point of contact for our customers.
2017
-
2022
Sitel Philippines
(CSR & Learning Specialist)
Developed/implemented training programs for contact person
personnel in various programs (financial, health care, retail, and
hotel)
• Provided operational support by conducting developmental
refreshers and up-trainings
• Handled new hire and cross-training classes for multiple
programs
• Provided direction in finding creative solutions for the training
methods including mentoring, coaching, and data analysis and
interpretation
• Designed learning strategies to fill needs as identified through call
listening and data analysis and in partnership with Quality Team
• Developed evaluation and validation instruments to collect and
interpret data, assessing organization needs and training program
effectiveness
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.