2019
Bachelor of Science in Human Resource Development and Management
University of Nueva Caceres
More Info About Me
General Virtual Assistant
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2023
HPA Property Management
(Property Management Specialist)
• Perform outbound calls for rent collection for past due or delinquent residents.
• Handle data entry and customer record management tasks
• Handle resident's concerns via phone (Talkdesk) and email (Zendesk)
• Coordinate with affiliates for on-site maintenance schedule follow-up, receive contractors' quotes, and upload them in the system for approval.
• Request compensation/reimbursement for tenants with critical maintenance issues.
2014
-
2020
Sutherland Global Services
(Training Support and Team Lead – Amazon.com NA)
• Facilitate end to end language and process training to newly hiredemployees
• Develop training curriculum to support classroom training andupskilling/refreshers.
• Handle administrative tasks such as compliance reports, log-in creation,snippets and adverts design, meeting invite scheduling, supply requests.
• Temporarily assigned to supervise teams during peak season to help andensure operations manpower is sufficient.
• Oversee and evaluate the team’s day-to-day performance and tasksrequired to accomplish.
• Conduct coaching & feedback to associates to help them identify
2014
-
2020
Sutherland Global Services
(Tier 1 Customer Service Specialist – Amazon.com NA)
• Handle orders and account-related contacts via phone, chat, and email from Amazon.com NA customers.
• Offer and process recommended solutions like refunds, replacement, reaching out to third-party sellers or generating return mailing labels
• Handles order management and shipping & logistics inquiries
• Ensure contacts are fully documented and transcribed in the system, customer data are accurate, modify and verify data
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.