2010
Bachelor of Arts in Political Science
University of Makati
More Info About Me
I am Aurora, an experienced VA specializing in Customer Service Representative for 7 years, a Technical Support for 2 years, and an aspiring Virtual Assistant here in LinkedIn. I have a set of skills available to become a top-notch VA, like phone communication, email and chat support, data entry, and CRM. I am a dedicated, professional, hard-working, fast learner, loyal, and a team player. I strive in a positive workplace, but I can also work under pressure. I also have the following skills to fulfill your Customer Service needs!
✅Customer Care
✅Technical Support
✅Order Processing
✅Online Research
✅40 WPM with 99% accuracy
Here are the Tools that I am well-versed of:
Time Management: Asana, Trello
Emailing System: Slack, Outlook, Microsoft Teams, Gmail, Ticketing System: Zendesk, Gorgias, HappyFox
VoIP/Softphone - Avaya, Five9
E-commerce website: Amazon, Shopify
Social media sites: Facebook, Instagram, Linkedin, Twitter.
Google Sheets
Google Docs
Microsoft Excel
Microsoft Word
Sharepoint
Online Inventory Management: DEAR Systems
If my profile is fit for the job, I am just one invitation away.
My Skills and Competencies
Bookeeping
General Virtual Assistance
Social Media Manager
Amazon VA
Data Entry
Customer Service
Certificates
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My Experience and Education
2021
-
2022
Remote Staff
(Customer Care Team Member)
- Manages all incoming customer contact channels
- Resolve all customer contact within set guidelines
- Escalate customer contact that falls outside of the response guidelines
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Opens customer accounts by recording account information.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Identifies process improvement and communicate to leadership team
- Support the build and implementation of customer care process manual
- Collaborating and supporting the work of various internal department groups
- Supporting Leadership team with administrative functions that support their role requirements
2021
-
2022
TaskUs
(Customer Care Team Member)
-Handling Billing and Disputes for Video Conferencing App
-Processing cancellations and refunds
-Processing Sales Tax Exempt and suggesting information about other products and services.
-Support the build and implementation of customer care process manuals.
-Collaborating and supporting the work of various internal department groups
2020
-
2020
Optichiali LLC
(Customer Care)
-Experience in Amazon Seller Central, Facebook Page, Store Website and Email for Blue Light Blocking Eyeglasses.
-Experience in answering product reviews on Amazon Seller Central.
-Experience in managing ManyChat for Customer’s chat inquiries.
-Processing giveaways and promotions for valued customers.
-Processing Refunds and Cancellations to ensure customer satisfaction.
-Support the build and implementation of customer care process manuals
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service Representative
Will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems
Amazon Virtual Assistant
Will help you conduct accurate product research to provide important information.