2010
Bachelor of Science in Business Administration- Major in Marketing
Polytechnic University of the Philippines
Your Social Media Sorcerer
You can call me Au. I'm a dedicated professional with a diverse background and a passion for learning and growth. Family is central to my life, especially my 7-year-old son. I enjoy spending quality time with them, whether it's exploring nature, cooking meals, or simply relaxing at home.
Professionally, I have a solid background in online content moderation and customer support, specializing in email and chat advocacy. I excel in detail-oriented tasks and work efficiently with minimal supervision. Additionally, I have a strong interest in graphic design. I find immense joy in bringing creativity to life through visual elements, whether it's designing graphics for social media, crafting engaging content, or enhancing user experiences through thoughtful design solutions. That is why when I was commissioned by a friend to create contents for her client's social media platform, I gladly accepted the chore.
I'm known for my commitment to excellence and eagerness to tackle new challenges. I thrive in dynamic environments and continuously seek opportunities to expand my skill set. I believe, my blend of attention to detail, adaptability, and passion for learning would be a valuable addition to your team.
I'm excited about the opportunity to contribute my skills and expertise to your organization. I look forward to hearing from you.
Skills and Competencies
Customer Service Advocacy
Research Enthusiast
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
Outsourced
(Graphics Designed)
Design content that a colleague posts on her client's social media platforms. I also do our church's weekly bulletin
2015
-
2024
Concentrix Philippines
(Email and Chat Support Advocate)
Addresses customer concerns related to their email account and mailbox in a timely manner.
Troubleshoot and provide appropriate resolution for customers' concerns.
Find helpful articles that will serve as customers' references should the issue re-occur.
Do a follow-up if necessary.
Documenting the interaction accurately.
2013
-
2015
Convergys
(Accounts Validations Agent)
Review customers' provided information to verify and validate ownership of the email account to recover the account.
2011
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2013
Stream Global Services
(Online Moderator/Content Moderator)
Review customers' contents saved, shared, and sent from their email/cloud storage accounts, and if Term of Use violations are found, tag each violation and apply the appropriate block on the account as needed, based on the gravity of the violation.
My Services
Customer Support
Promptly addressing inquiries, resolving issues, and providing solutions to ensure customer satisfaction and loyalty.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Crafting impactful captions and visuals, to captivate and engage target audiences and achieve marketing objectives.