2000
Bachelor of Science in Commerce Major in Management
University of Perpetual Help Binan Laguna
More Info About Me
For the past four years, I have been working in BPO Industries. For the past two years, I have worked remotely. Although it's difficult to work as a Customer Service Representative, it has given me many challenges in my career. This is why I decided to learn new skills and learning new things. It gives us many benefits. It makes us healthier, and more confident and opens up a lot of doors in our careers.
Recent courses include those as an SEO Analyst and virtual assistant, real estate VA, social media management, and appointment setting. My goal is to assist the business owner in growing their business by leading in Search Engine Optimization. I am skilled in content writing, image geotagging, and headline tagging, as well as on-page and offline optimization. I look forward to being your SEO Analyst.
Skills and Competence
SEO Analyst
Content Writer
Social Media Marketing
Customer Service Representatives
Real Estate VA
Appointment Setter
Certificates
My Experience and Education
2018
-
2022
Genpact - Call Center Agent
(Account Specialist)
• Handling many inbound and outbound calls to and from customers
• Listens to customer needs or issues and providing helpful solutions to their problems.
• Take customers calls and provide accurate, satisfactory answers to their queries and concerns.
• Collaborate with other call center professionals to improve customer service.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Boost customer loyalty by providing quality conversation.
2000
-
2016
Amkor Technology Philippines – Production Operator
(Production Operator)
• Responsible for testing the functionality of electronic components, systems, units and parts according to established procedures.
• Manage of ensuring the machine produces high quality products and runs smoothly.
• Work efficiently in order to meet production goals.
2022
-
May 2022
Freelancer
(Seo Analyst and Social Media Marketing)
• Ability to used social media or build brand.
• Website audit.
• on and off page optimization
• Research skills, and find right keywords to your content.
Link building and imager geotaging.
My Services
Social Media Management
A Social Media Manager is a professional who provides the voice for a company across social media channels.
Customer Service Representatives
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem.
SEO Analyst
Performing keyword research, optimizing content, and monitoring user engagement across our website.
Content writer
Collaborate with creative, product, marketing, and legal to assess project needs and help with messaging
Real Estate VA
Responsible for appointment setting and confirmations, calendar management, data entry, and any other task that is throw
Testimonials
Randel Fuentes ( Operations Manager )
" Iya had contributed her effort to company through her sincere dedication for the past years . She has the gear herself as an employee with well trained workmanship. "