2013
Bachelor of Science in Customs Administration
DMMA College of Southern Philippines
Objective Overview
To learn and grow up in my career and to perform at my best in whatever role I am positioned, which suits my present skills and caliber and work towards customer delight which will help in achieving the organizational goals.
My Skills and Competencies
Shopify Product Listing
Order Fulfillment
General Virtual Assistant
Order Management
E-commerce VA
Email Marketing
Certificates
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My Experience and Education
2020
-
2023
Efficient Living Furniture
(E-commerce Specialist/ Order Management Specialist)
- Managed product listings and ensured accurate and up-to-date information across multiple platforms such as Amazon, eBay, and the company's website
- Stock Management to ensure products are available and
- Receive and respond to customer complaints
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Prepare invoices, shipping documents
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
2016
-
2020
CNM BPO Solutions
(Customer Service Representative/ Order Placer)
- Calling different restaurants to place orders from customer
- Ensure orders are correct and follows customer’s requests.
- Troubleshooting Application
- Email/Chat for drivers and customer’s inquiry
My Services
E-commerce VA
- -Shopify and Dropshipping - Product listing - Product Researcher
Customer Service Representative
Handles customer related concerns including email, chat and calls.
Order Management
Processing and fulfilling orders from website
Product Listing Management
Inventory Stock Management
Lead Generation
Collects and evaluates potential sales opportunities