2016
BS-Entrepreneurship Specialized in Wholesale and Retail
Marinduque State University
Embrace the Power of Passion
I have a passion for the work, proven abilities, and have differentiated experience in administrative work. I have an exceptional drive, determination to succeed, and unique skills that separate me from other candidates. I can elevate the team’s current capabilities and have a deep belief in the company’s mission.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
ADP Philippines Inc.
(Operation/Payroll Analyst)
• Ensuring the accuracy and efficiency of payroll runs
• Verifying payroll data integrity
• Analyzing payroll performance
• Suggesting improvement areas
• Working with management to implement improvement initiatives
2018
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2019
IQOR PHILLIPINES INC.
(Technical Support Representative)
Helping customers resolve technical problems associated with a product or service and provide response and solutions to issues experienced by users of technological products or services. To troubleshoot software and hardware components to identify and resolve issues related network malfunction or poor internet connectivity.
2016
-
2018
RMH Teleservices Asia Pacific Inc / Alorica
(Customer Service Representative (Voice, Chat and Email))
• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.