Hi I am Ashlyn, an experienced Data Verification Specialist and Customer Service Representative with over eight years of experience. My expertise lies in ensuring the accuracy and validity of data, verifying customer information, and providing outstanding customer support to clients.
I am well-versed in data validation techniques, and utilize in-depth knowledge of data verification tools and software to ensure that data is correct and reliable for business use. I have keen eye for detail and an analytical mind which allows me to identify and resolve errors quickly and efficiently.
Apart from my data verification skills, I am also experienced Customer Service Representative. I have an exceptional ability to communicate effectively with customers, understand their needs, and provide them with the best possible solutions to ensure their satisfaction.
I have the ability to work under pressure and meet strict deadlines because of my proactive attitude, problem-solving abilities, and work ethic. I am a valuable asset to any organization in need of Data Verification and Customer Service Support because of my expertise and experience.
Institute of Creative Computer Technology
• Managing two projects. Sending a follow-up email to the supplier and Assisting supplier with faux joining request (Linking multiple products on one page.)
• Reviewing data to ensure that all of the information on the website is accurate.
• Assist supplier in linking multiple SKUs/Products in color on a single page.
• Responsible for creating image measurements, uploading images to the website.
• Customer Service and Technical Support for Canadian TELCO Account.
• Resolves users problems with their DSL or Fiber connection. Helps users set up a service call for dispatch, if necessary, assists them in configuring their Home Phone, Modem, Receiver and Mobile Device.
• Customer Service Associate for a US online retail store.
• Assisting Customers with questions or concerns about product and services.
• Order Taking, charge calculation and payment processing.
Identify and assess customers’ needs to achieve satisfaction
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.