Hey I am Ashley

More Info About Me

I have experience working as a Customer Service Representative, where I provided excellent customer service to both internal and external stakeholders. I excelled in handling customer inquiries, resolving issues, and fostering positive relationships with clients. My strong communication and problem-solving skills allowed me to effectively address customer concerns and ensure their satisfaction.

Additionally, I have worked as a Collections Representative, where I focused on collecting outstanding payments from customers. I utilized various collection techniques, such as negotiation, follow-ups, and documentation, to secure payment and minimize bad debt. My excellent organizational and record-keeping abilities enabled me to maintain accurate and up-to-date records of customer accounts.

Throughout my career, I have developed a strong ability to adapt to new situations and learn quickly. I am proficient in using Google Suites and Microsoft Tools, allowing me to efficiently manage and analyze data. These skills have enabled me to streamline processes, identify patterns, and make data-driven decisions.

• Excellent Customer Service Skills
• Strong Communication abilities
• Problem-Solving Skills
• Negotiation expertise
• Proficient in Google Suites and Microsoft Tools
• Strong Organization and Time Management
• Detail-oriented and Analytical Thinking
• Ability to work well under pressure and deadlines.

With my experience as a Customer Service Representative and Collections Representative, I have developed a well-rounded skill set that combines strong customer service skills with effective negotiation techniques. I am a fast learner and am eager to adapt to new environments. My proficiency in Google Suites and Microsoft Tools allows me to manage and analyze data efficiently. I am committed to providing exceptional service and contributing to the success of any organization I join.