2011
BS Business Administration major in Management
Columban College
More Info About Me
Hi! I’m Ashain Jade, your virtual assistant. I’m here to help you with project management, eCommerce, and customer service. I’ll make things run smoothly, keep your customers happy, and help your business grow. Just let me know what you need—I’m ready to get started!
My Skills and Competencies
Administrative Assistant
Amazon FBA Virtual Assistant
Project Management
Medical Virtual Assistant
Certificates
My Experience and Education
2022
-
2024
Amazon FBA Store
(Operations Support Specialist)
Assisted four different stores with various operational tasks.
Managed customer service: responded to messages, answered listing questions, requested reviews, handled negative feedback, managed claims and refunds.
Utilized H10 Amazon Keyword Tracker for keyword management.
Created Amazon posts and managed Amazon Ads.
Created cases for FBA inventory reimbursement and prepared reimbursement reports.
Performed dispute checking and uploaded images and A+ content in Vendor Central.
Managed order fulfillment and tracking.
Handled ad-hoc tasks such as campaign manager segment analysis, performance dashboard updates, and sponsored products hourly performance reviews.
2022
-
2023
Private Clinic in the US
(Blank)
Managed staff bonuses, schedules, and department emails.
Audited financial responsibility forms of patients, skin-related photos, and company worker files.
Reported clinic's Google reviews.
Verified employee attendance at weekly meetings.
2021
-
2023
Phelps United
(Customer Sales Representative)
Processed incoming customer purchase orders with accuracy.
Reported all new orders to the internal team.
Processed approved RMA requests using company software.
Supported external teams in issuing credit for returns.
Collaborated with internal departments to complete necessary operations.
Assisted in troubleshooting return inquiries.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.