2014
Bachelor of Science in Psychology
Adamson University
More Info About Me
Passionate and results-driven professional who has 7+ years of experience combining project management and customer service expertise. Counted on to handle multiple accounts from plan development to completion. I have also developed a responsible and positive approach to any task that I undertake.
My Skills and Competencies
Quality Assurance
Lead Generation
Customer Service
Data Entry
Demand Generation
Certificates
×
![]()
My Experience and Education
2021
-
2022
Demand Science Team, Inc.
(Lead Allocation Manager)
• Day to day management of the Allocation Team, Project Associate and Quality Assurance Specialists
• Demand Management for all channels
• Active involvement in the troubleshooting and resolution of campaign issues
• Assist Lead Production team in terms of lead order/revenue monthly volume for lead order/revenue recognition goals
• War Room process improvement
2019
-
2021
Demand Science Team, Inc.
(Demand Generation Manager)
• Project Management day to day – Campaign Allocation Analysis, Overall Quality Assurance, Campaign Endorsement and Campaign Setup Handling Time
• Production Management day to day – Campaign Completion and Campaign Updates
• Administrative work for Demand Generation Team – Monthly Performance Evaluation, Coaching and Performance Improvement
• Planning and Strategy for Demand Generation Team – responsible for strategic and tactical lead generation campaigns including ownership of implementation and execution.
• Process improvement
2018
-
2019
Demand Science Team, Inc.
(Senior Project Associate and Quality Assurance)
• Responsible for the execution of new projects
• Ensure 100% accuracy on the set-up tools and client requirements
• Proactively reports to Demand Generation Manager on problematic campaigns and manpower issues
• Sends Campaign Status, Order Status, Campaign Updates to TM Ops (Across All Locations)
• Provides QA Evaluation and Call File Analysis
2016
-
2018
Demand Science Team, Inc.
(Project Associate - Telemarketing and Demand Generation)
• Create Project Materials including but not limited to campaign script creation and set-up
• Validates set-up tools and client requirements before requesting a call list
• Campaign launching/endorsement
• Coordinates with Data Ops Team to make sure that call files are good to go, call-ready, and
troubleshoot if issues arise
• Assist Email Marketers and TM Ops for any queries on campaign specifics
2016
-
2016
CNCData Limited
(Lead Generation Specialist)
• Manage data for new and prospective clients
• Set appointments for Business Development team for program discussion and closing of qualified leads
2015
-
2015
BDA Partnership
(Project Executive)
• Responsible for managing multiple telemarketing campaigns, ensuring programs are monitored, delivered in a timely manner, hit or exceed upon completion of the program.
• Establish business rules and implementation of best practices of the management in terms of Telemarketing, Appointment Setting, Lead Generation, Lead Nurturing, Account Profiling and Contact Discovery on a day to day basis.
2014
-
2015
BDA Partnership
(Telemarketing Specialist)
• Focused on Database Acquisition, Appointment Setting, Event Appointment and Lead Nurturing
• Ensure to reach daily, weekly, monthly targets