Hey I am Arwin

Arwin Velasco Boncajes

Executive Virtual Assistant | Customer Service Professional | Travel Manager

With 15 years of experience in customer service, primarily in the airline industry, I have developed a strong ability to handle customer concerns with professionalism, efficiency, and empathy. Throughout my career, I have successfully managed high-pressure situations, resolved customer issues, and maintained exceptional service standards.

My expertise extends beyond customer interactions—I have also played a key role in employee training and development. During my deployments in Bogotá, Colombia (2019-2020) and Iloilo, Philippines (2021-2022), I was responsible for onboarding new hires and conducting upskilling sessions for existing staff. This experience enhanced my leadership and mentoring abilities, allowing me to guide teams toward excellence.

To expand my expertise, I completed a comprehensive General Virtual Assistance training and Executive Assistant program through ProVA. This equipped me with the necessary skills to excel in remote administrative support, including but not limited to:

✅ Executive Virtual Assistance – Managing emails, scheduling appointments, organizing tasks, and supporting executives in daily operations.
✅ Social Media Management – Creating, scheduling, and managing content across platforms, engaging with audiences, and monitoring analytics for growth.
✅ Scheduling & Calendar Management – Ensuring seamless coordination of meetings and deadlines.
✅ Project & Task Management – Organizing workflows and prioritizing tasks efficiently.
✅ Email & Communication Handling – Managing correspondence with professionalism and accuracy.
✅ Customer Support & Issue Resolution – Applying my extensive customer service background to enhance client satisfaction.

Why Work With Me?
✔ Proven Expertise – Years of experience in customer service and training roles have honed my ability to deliver top-notch support.
✔ Strong Problem-Solving Skills – I can quickly assess situations, identify solutions, and ensure smooth operations.
✔ Adaptability & Quick Learning – I excel at integrating new tools, technologies, and processes into my workflow.
✔ People-Centered Approach – Whether working with customers or internal teams, I prioritize clear communication and relationship-building.
✔ Commitment to Excellence – I am dedicated to maintaining high service standards and exceeding expectations.

As I transition into the virtual assistant field, I am excited to leverage my experience and newly acquired skills to support businesses with efficiency and professionalism. I am eager to contribute to a dynamic team, streamline operations, and provide valuable assistance that drives success.

Let’s connect and discuss how I can help you achieve your business goals!