2015
BS in Information Technology
Abuyog Community College
More Info About Me
Versatile professional with expertise in Airbnb customer support, web hosting specialization, and data analysis. I bring a strong customer-centric approach to resolving issues effectively and delivering exceptional service. With a combination of technical skills and analytical abilities, I excel at optimizing website performance and extracting valuable insights from data to drive informed decision-making.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry / Web Researcher
Certificates
My Experience and Education
2022
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2023
Trax Technologies
(Logistics Data Analyst)
-Main Client : HPE (Hewlett Packard Enterprise)
-Data Entry for all invoices in APAC Region and Europe for Carriers DHL and FedEx
-Fixing possible issues in Logic of the rate card so that all invoices received are correct
-Assist carriers and clients with their contract agreement.
-admin task : email management and set up appointment/meeting for client and carriers
-Solving Rating discrepancies on the invoices submitted by carriers
2021
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2022
Newfold Digital, former Dreamscape Networks
(Domain Specialist and SEO specialist)
-Assist customers in purchasing Domain, set up their domain name, renewing domain name,
Lifting domain suspension, Domain buyback, and etc.
-Help customer build website using Wordpress
-Assist customer with their webmail concerns and third party email issues.
2018
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2021
TDCX
(Airbnb Account - Support Ambassador / R2)
-Handles highest level of escalation regarding guest/host Concerns on the listing.
-Assist both parties regarding cleanliness issues on the listing
-Assist both guest/host regarding personality conflicts
-All possible high level concerns that need immediate assistance
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator / Graphic Designer
Promote companies' products and services by developing copy for websites, social media, marketing materials.