Blank Year
Bachelor of Science in Information Technology
AMA Computer University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
3/1/2023
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12/8/2024
MKRS Media
(Content Editor / Proof Reader)
Create, edit, and update online articles and websites for MKRS Media Inc. (architecturelab.net and homestethics.net)
11/1/2022
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current
St Eve's Distributor QC
(Owner)
Owned a perfume Distributorship which sells Perfumes Online and In Store. Including stock monitoring, inventory, and stock replenishment. Utilizing FB Marketplace and E-Commerce Stores
https://www.facebook.com/st.evesperfumeqcdistributor/
8/1/18
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Current
BaM's Game Hub
(Owner)
Owned and operated a small buy and sell business mainly selling consoles and PS4 CD's through Facebook Marketplace and other E-Commerce sites. Including stock monitoring, inventory, and stock replenishment.
https://www.facebook.com/bamsgamehub/
2015
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2018
Teleperformance / Telstra
(SME)
Attends to agents queries about products and troubleshooting customers issues
2010
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2013
Sitel/ HP-IPG
(ASG (Advanced Support Group))
-Creates EoD and SoD Reports for every calls
-Deep Dive calls and troubleshooting steps done by the agent and documentation for every call
-Sup Calls
-Assist agents with their calls regarding HP Printers
-Conducts coaching and KPI's for Agents
2014
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2015
EGS / Barclays Card
(Customer Support Representative)
Frontline Support for various Credit Cards
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.