N/A
Bachelor of Secondary Education
University of the Visayas
More Info About Me
Imagine a world where your social platform becomes an unstoppable force, capturing the hearts and minds of a global audience. As a skilled Customer Service Representative in the BPO industry and a Freelance Virtual Assistant, I bring a tech-savvy approach and limitless creativity to fuel the growth of your digital realm.
I'm a team player who takes the lead and loves coming up with new ideas. I can make digital wonders happen without needing much direction. I'm motivated and flexible, and you can just sit back and watch the magic happen!
Let's embark on a journey of success, where our professional collaboration leads to triumph in every project. Together, we'll make an indelible mark in social growth, forging a path of unparalleled achievements for your brand. The future holds infinite possibilities with my unwavering commitment.
My Skills and Competencies
FB Ads Management
Data Entry
Social Media Management
Virtual Assistant
Content Creator
Certificates
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My Experience and Education
Dec. 2022
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Jun. 2023
LAW FIRM
(Virtual Assistant / Social Media Manager)
- Administrative Tasks
- Data Entry
- Graphic Design
- Video Editing
- Content Creation
- Social Media Account Management
- Facebook Ads Creation
Sept. 2017
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Oct. 2022
Sykes Asia, Inc. / Sitel Group
(Customer Service Representative (Front of House and Back of House) | Refund Processor | Data Entry/Menu Typist | Email Management | Chat Support | Inbound Support | Quality Assurance Coach)
In my five years of working in the BPO industry, I was assigned to various lines of business, encompassing both front-of-house and back-office roles, including:
Receiving inbound customer calls and assisting them with their concerns or complaints.
Making outbound calls to seek permission from clients regarding requested refunds from customers.
Assisting clients by guiding them through the process of creating their own accounts on their devices, enabling them to manage or monitor the operations of their business.
Performing data entry and submitting reports for every task completed.
Handling back-office tasks such as menu typing, involving the creation or updating of clients' menus on the website.
Processing refunds for customers.
Responding to customer queries through email.
Providing chat support by assisting customers with their queries through live chat.
Serving as a Quality Assurance coach, where I monitored live calls of inbound agents and live chats of chat support agents, conducting one-on-one coaching sessions to help them enhance the quality of their calls and chats.
Generating reports to improve agent performance at the end of each shift.
Nov. 2022
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Nov. 2022
ProVA Trainee
(Data Entry Assignment)
• Data Entry
August 2022
-
up to present
Freelance Tiktok Ads Manager | Tiktok Affiliate Marketer
(Social Media Manager/Content Creator)
• Managing Tiktok ads
• Create content and brand awareness, editing and uploading videos
2017
-
up to present
Freelance Online Clothing Business - Precious87 OOTD Boutique
(Social Media Manager/Content Creator on Facebook)
• Interacting with the customers online
• Content Strategies Creator
• Monitoring tools for insights
• Digital Marketing
• Creates weekly/monthly ROI reports
• Responding to customer’s queries
• Offers customers an item that suits their budget
• Product and content uploading
August 2015
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up to present
M2M Realty and Brokerage
(Real Estate Agent)
• Assists purchasing clients with identifying properties that meet their needs based on location, size, price, amenities, and other characteristics.
• Assist clients with buying, selling, and renting property.
• Create post that attracts prospect clients.
• Assists purchasing clients with identifying properties that meet their needs based on location, price, size of the unit, and amenities.
• Explain and provide details of current market conditions, pricing, legal requirements, and other relevant information.
• Shows properties to clients, answering (or finding answers to) questions about the property and sending accurate details.
• Arrange a schedule for property viewing and take professional photography of properties for sale.
• Coordinates activities required for property closing including document signing.
• I also have my own real estate page on Facebook called “Your Dream House and Lot & Condo Unit”.
My Services
Graphic Design
Graphic Design
FB Ads Management
FB Ads Management
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.