June 2024
Bachelor of Science in Pharmacy
Universidad de Zamboanga - Pagadian Campus
Medical Virtual Assistant
I am a Medical Virtual Assistant with a Bachelor’s degree in Pharmacy, experienced in supporting U.S.-based healthcare providers through HIPAA-compliant documentation, patient intake, live scribing, and EMR/EHR systems such as AthenaHealth, Practice Fusion, and Jane App.
My professional journey began as a Remote Administrative Assistant at JMC Car Rental Services (June 2021 – September 2022), where I developed strong skills in scheduling, client coordination, digital communication, and remote operations—ensuring smooth transactions and excellent customer service.
I transitioned into healthcare as a Medical Virtual Assistant at Serenity Family Medical Clinic (October 2022 – December 2023), where I handled patient intake, appointment scheduling, EMR updates, billing coordination, and provider support. This role sharpened my attention to detail and strengthened my ability to manage sensitive health information with professionalism and care.
Most recently, I served as a Medical Virtual Assistant at PrimeCare Clinic (January 2024 – August 2025), providing live scribing, chart preparation, EMR documentation, and direct support to clinicians. My work contributed to efficient clinical workflows and enhanced patient-provider communication.
I am fluent in English, tech-savvy, and fully equipped for remote work with a reliable internet connection, dual monitors, and a quiet workspace. I am passionate about healthcare and committed to delivering accurate, timely, and compassionate virtual support.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
EHR
EMR
Communications
Administrative Support
Certificates
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My Experience and Education
June 01, 2024
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June 16, 2024
Eurasia Research Pharma Corporation
(Intern)
Typically involves gaining practical experience in pharmaceutical manufacturing processes, quality control, and related areas. Interns may assist with research, develop quality plans, and learn about manufacturing regulations and product development. These internships can be found in various settings, including pharmaceutical companies and contract manufacturers.
* Gained hands-on experience in pharmaceutical manufacturing processes including granulation, compression, and coating.
* Assisted in preparing and reviewing Batch Manufacturing Records (BMRs) and Standard Operating Procedures (SOPs).
* Observed quality control testing of raw materials, in-process samples, and finished products.
* Supported compliance with Good Manufacturing Practices (GMP) and safety protocols.
* Participated in equipment cleaning, calibration, and routine maintenance procedures.
* Shadowed Quality Assurance (QA) team in deviation reporting and document review.
* Collaborated with production staff to understand large-scale drug production workflows.
September 18, 2023
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January 18, 2024
Amigo Pharmacy
(Intern)
* Assisted in dispensing prescription and over-the-counter medications under the supervision of a licensed pharmacist.
* Counseled patients on proper medication usage, dosage, and potential side effects.
* Maintained and organized medication inventory, including stock checking and expiry date monitoring.
* Helped process prescriptions using pharmacy management software and ensured accuracy in data entry.
* Educated patients on health topics such as blood pressure management, diabetes care, and vaccination schedules.
* Supported pharmacists in preparing compounded medications when required.
* Ensured compliance with pharmacy regulations, confidentiality, and patient safety guidelines.
* Provided excellent customer service by addressing patient inquiries and concerns professionally.
March 11, 2024
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April 25, 2024
CUMC Hospital Pharmacy
(Intern)
* Assisted pharmacists in preparing, dispensing, and labeling medications for inpatients and outpatients.
* Reviewed prescriptions for accuracy and helped identify potential drug interactions or contraindications.
* Participated in the preparation of IV fluids, aseptic compounding, and unit-dose packaging under sterile conditions.
* Supported inventory management, including restocking medications in wards and monitoring expiry dates.
* Observed medication administration and counseling processes during clinical rounds with pharmacists.
* Maintained accurate documentation and followed hospital policies and pharmacy regulations.
* Collaborated with the healthcare team to ensure proper medication therapy and patient care.
* Gained exposure to formulary management and drug storage protocols in hospital settings.
June 2021
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September 2022
JMC CAR RENTAL SERVICES- (Remote)
(Customer Service & Admin Support)
Remotely managed booking coordination, logistics, and client support—ensuring smooth rental operations and timely service delivery.
Maintained accurate digital records and facilitated seamless transactions, contributing to consistent revenue and operational efficiency.
Strengthened customer relationships through professional communication and reliable virtual assistance, boosting satisfaction and repeat business.
October 2022
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December 2023
Serenity Family Medical Clinic - Remote
(Medical Virtual Assistant)
I managed patient intake, appointment scheduling, and follow-up coordination using EMR systems such as Practice Fusion. I conducted insurance verifications and processed prior authorizations for medications and procedures, ensuring patients received timely and accurate coverage information. I documented patient encounters and updated medical records in full compliance with HIPAA standards.
I handled inbound and outbound calls, responding to patient inquiries with professionalism and empathy. I assisted with billing support and tracked patient packages and renewals to maintain consistent service delivery. I also maintained clinician calendars, waitlists, and availability across multiple platforms, supporting care coordination and ensuring timely communication between patients and providers.
January 2024
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August 2025
Primecare Clinic - (Remote)
(Medical Virtual Assistant)
I conducted patient intake calls to gather medical history, current medications, allergies, and other relevant information prior to scheduled appointments. I accurately updated and maintained patient records using EMR systems such as AthenaHealth, ensuring HIPAA compliance and data integrity. I scheduled appointments, managed provider calendars, and coordinated follow-ups to support smooth clinic operations.
I responded to patient inquiries via phone and email with professionalism and empathy, helping improve patient satisfaction and engagement. I provided administrative support including data entry, email management, and documentation of care plans and visit summaries. I collaborated closely with U.S.-based healthcare providers to ensure timely chart preparation and efficient workflow.
My Services
Executive Assistance
Manage calendars, emails, travel bookings, and meeting coordination for busy professionals.
Medical Virtual Assistant (Medical VA)
Remote support for healthcare providers: scheduling, billing, patient communication, and EMR management
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.