2010
MIdwifery
Mary Chiles College
More Info About Me
I have extensive experience as a customer service representative in various communication mediums, such as phone, email, and chat, within the BPO industry for 9 years. Additionally, I have 3 years of experience in order management and processing. Outside of work, I enjoy being a mother to my 2 lovely daughters and taking them on weekend trips to explore the beautiful beaches of Metro Manila.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2024
AMMEX (ISWERK International Corp)
(Customer Service Representative)
Answering Inquiries (Phone, Email and messaging)
Order Management (Order entry, Order processing, Order tracking) Other Admin Tasks
2015
-
2021
Concentrix (Convergys)
(Customer Service Representative ( Technical Chat/Email Support))
Xbox (Gaming account) - Technical - Chat Support ( assist customers how to fix their console,
controller, game products, how to connect the games online.. etc
Mint - Budgeting App - Chat Support ( Assist customer on how to log in, how to add bank
accounts in the App.. etc)
Skype - Chat Support ( Assist customers on how to sign in/sign up an account in Skype app,
add/buy call or text subscription.. etc)
2014
-
2015
Teleperformance
(Customer Service)
Sprint - Telco - Voice account) - Providing good service by assisting customers
on how to manage their Call/Text/Data subscription.
We do some selling for cell phones, tablets, add-on subscriptions.
Process payments for customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.