Global Mode Manpower Services Inc.
(Customer Service Associate)
A Customer Service Representative (CSR) in these E-Commerce Campaign we manages the following concerns of each users:
1. Handling Inquiries: Responding to customer questions about orders, deliveries, and the app.
2. Resolving Issues: Addressing problems like late deliveries, incorrect orders, or payment issues.
3. Supporting Drivers and Customers: Assisting delivery drivers (Dashers) and customers with issues they encounter during deliveries.
4. Providing Information: Offering details about promotions, policies, and services.
5, Processing Refunds or Adjustments: Handling requests for order refunds, credits, or adjustments as needed.
6, Tracking Orders: Assisting customers with tracking their orders in real-time and providing updates.
7. Maintaining a Positive Experience: Ensuring a helpful, professional, and friendly interaction to enhance customer satisfaction.
Alorica Philippines Inc.
(Customer Service Representative)
A Customer Service Representative (CSR) in these Food Delivery Campaign , we manages the following:
1. Handling Inquiries: Responding to customer questions about orders, deliveries, and the app.
2. Resolving Issues: Addressing problems like late deliveries, incorrect orders, or payment issues.
3. Supporting Drivers and Customers: Assisting delivery drivers (Dashers) and customers with issues they encounter during deliveries.
4. Providing Information: Offering details about promotions, policies, and services.
5. Processing Refunds or Adjustments: Handling requests for order refunds, credits, or adjustments as needed.
6. Tracking Orders: Assisting customers with tracking their orders in real-time and providing updates.
7. Maintaining a Positive Experience: Ensuring a helpful, professional, and friendly interaction to enhance customer satisfaction.
Alorica Philippines Inc.
(Customer Service Representative)
A Customer Service Representative (CSR) in these Financial Campaign would have various responsibilities focused on ensuring that customers receive exceptional service and assistance with their banking needs.
1.Handling Customer Inquiries: Answering questions about bank products and services.
2. Managing Accounts: Assisting with opening, closing, and managing accounts.
3. Processing Transactions: Helping with deposits, withdrawals, and transfers.
4. Resolving Issues: Addressing customer complaints and problems.
5. Providing Product Info: Offering information on bank products like loans and savings accounts.
6. Cross-Selling Services: Recommending additional bank services to customers.
7. Ensuring Compliance: Maintaining privacy and following security policies.