2017
Computer Technology
Valenzuela City Polytechnic College
My Objective
Hi partners, my name is Arnel Hasa. A dedicated and strong professional.
My top qualification for this position is my 5 years of experience in the BPO industry as a customer support and sales representative. In addition, my freelancing experience as an Amazon product researcher and Google map labeler.
I also attend a paid mentorship program for Social Media Management that allows me to learn essential tools for this position. Like Google Suite, Hoot Suite, Buffer, Jasper, Canva, Cap Cut, and Adobe.
I am very passionate about sales and providing excellent customer service because it allows me to help other people. Because I believe that, I can integrate my sales and customer service skills in any industry for my personal growth as a professional.
For me, the greatest value at work is being effective and efficient to deliver the expected job on time. Without compromising the quality of the service.
You know partners I am a Tech Nerd. I am deeply interested in technology, social media, and productivity. Because I have a solid 5 years of experience in the BPO industry and 3 years of experience in social media management. In addition, I can help you with any public presence that you need.
That is all I am looking forward to laying the groundwork for a wonderful journey.
Thank you so much partners have a great day!
My Skills and Competencies
Sales Advisory
Customer Service Expert
Social Media Management
Copywiritng
Data Entry
Amazon Product Researcher
Google Annotator
Certificates
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My Experience and Education
March 2023
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August 2023
Concentrix
(Email Support)
1. Non-voice account from an American video game publisher
2. Answering emails and validating refund request
Nov 2022
-
March 2023
Concentrix
(Sales Representative)
1. Handling business-to-consumer accounts from an American multinational technology company known for making printers, laptops, computers, and computer software.
2. Answering inbound, outbound calls, and emails
3. Facilitate sales transactions by advising customers on suitable products that best meet their needs and encourage purchases.
Aug 2022
-
Nov 2022
Concentrix
(Sales Advisory)
1. Handling business-to-consumer accounts from an American multinational technology company known for making smartphones, laptops, computers, and computer software
2. Answering inbound, and outbound calls, and emails
3. Facilitate sales transactions by advising customers on suitable products that best meet their needs and encourage purchases
Aug 2022
-
December 2022
Proven Replens VA
(Product Researcher (Part-time))
1. Online Arbitrage
2. Ability to analyze current market trends to choose “winning” items
3. Proven and effective product searching (Traditional or Reverse Sourcing)
Jul 2021
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Aug 2022
TaskUs
(Customer Service Expert)
1. Supports customers by providing helpful information, answering questions, responding to complaints, and helping to ensure that customers are satisfied with the products, services, and features of the company.
2. Supporting inbound, outbound, chat, and emails.
3. Financial Campaign
June 2023
-
Present
XFINITE
(Google Maps annotator (Part-time))
1. No required number of hours to work. (Project Base)
2. Offer a way to highlight specific areas on the map and provide additional information about them.
Oct 2018
-
June 2021
Sitel Philippines
(Sales Representative)
1. A principal point of contact between business to business. Ensure clients have the right products and services, identify new markets and client leads, and pitch prospective clients
2. Supporting inbound, outbound, chat, and emails
3. Creating proposals and presentations to clients
4. Supports Account Manager
5. Handling the end-to-end process in client management
6. Telecommunication Campaign
My Services
Sales Representative
As a sales expert, I can identify a customer's needs, pitch relevant products, and ensure to have a positive experience
Customer Service Expert
I can support inbound/outbound calls, emails, chats, and SMS.
Social Media Management
I am equipped with the skills to create effective social media strategies. I can handle graphic designing, content writi
Copywriting
Focus on shorter and more persuasive copy typically used in marketing and advertising.
Data Entry
I have a strong understanding of Microsoft Excel or similar database software.
Product Researcher
I am equipped with Traditional and Reverse Sourcing which is proven to be effective in Product Researching.