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AB - Psych
Colegio de San Gabriel Arcangel
More Info About Me
With five years of hands-on experience in customer service, recruitment, and data entry, adept at handling phone, email, and chat interactions, I bring expertise in delivering exceptional support. With a passion for achieving targets, I bring a proactive mindset, a strong work ethic, and a commitment to delivering results.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2024
PSG Global Services
(Recruitment Coordinator II)
● Verifying the credentials of licensed practical nurses, certified nursing assistants, and
registered nurses.
● Validating executive orders for specific states.
● Confirmation of all licenses to avoid client callouts to achieve 40% on the scorecard.
● Gathering, checking for quality, and categorizing data to prepare source data for computer
entry.
● For documents that are still incomplete, conduct research and ask for further information.
● Keep information confidential
2019
-
2021
Teletech
(Customer Service Representative)
● Responding promptly to customer inquiries.
● Maintaining a positive, empathetic, and professional attitude toward customers at all times.
● Acknowledging and resolving customer complaints.
● Communicating with customers through various channels mainly chats, emails, and phones.
● Processing orders, forms, applications, and requests.
● Keeping records of customer interactions, transactions, comments, and complaints.
● Communicating and coordinating with colleagues as necessary.
● Providing feedback on the efficiency of the customer service process.
● Ensure customer satisfaction and provide professional customer support.
2018
-
2019
Teleperfotmance
(Customer Service Representative)
● Recognize customers' concerns and reassure them that assistance is available.
● Respond to product and service questions and make recommendations based on the
customer's preferences.
● Read and explain phone bills respectfully and kindly.
● Carry out basic troubleshooting in a uniform way.
● Order processing, soft sales, and order status communication.
● Assisting customers with phone bill payments and informing them about current promotions.
● Empowering customers through the app's self-help feature.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.