2002
Computer Science
University of Makati
More Info About Me
I am a Virtual Assistant Team Leader with extensive experience in team management, customer service, and online education. I hold a Computer Science degree from the University of Makati (2002) and have worked across industries, including aviation, virtual assistance, and ESL teaching.
Currently, I lead a team at Free Your Time Now, Inc., ensuring productivity, efficiency, and client satisfaction. I am skilled in email and calendar management, workflow optimization, research, and customer support. I also hold TESOL and TEFL certifications, allowing me to teach English online.
Previously, I spent over a decade at Cebu Pacific Air, advancing to Duty Manager, where I developed strong leadership and problem-solving skills. My ability to adapt, learn quickly, and handle diverse responsibilities makes me a valuable asset to any team.
I am passionate about movies, basketball, and interacting with kids. Feel free to contact me for any opportunities or collaborations.
My Skills and Competencies
Data Entry
Content Writer
Certificates
My Experience and Education
2024
-
2025
Free Your Time Now, Inc.
(Virtual Assistant Team Leader)
Lead, mentor, and support a team of virtual assistants to ensure optimal performance.
Assign and oversee daily tasks, ensuring timely completion and quality control.
Conduct training, coaching, and performance evaluations to support team growth.
Act as the main point of contact between the team, clients, and management.
Monitor team productivity, track key performance indicators (KPIs), and generate reports.
Manage workflow processes, improve efficiency, and resolve operational challenges.
Handle escalations, provide problem-solving support, and ensure client satisfaction.
Organize and oversee scheduling, meetings, email management, and administrative tasks.
Ensure adherence to company policies, procedures, and service standards.
Support recruitment, onboarding, and training of new virtual assistants.
2022
-
2024
Free Your Time Now, Inc.
(Virtual Assistant)
E-mail managements
Read and analyze incoming emails/information, submissions, and organize them as needed
Respond to emails and phone calls
Schedule meetings/appointments
Book travel and accommodations
Manage a contact list
Prepare customer spreadsheets and keep online records
Organize managers’ calendars
Update calendars
Create presentations, as assigned
Address employees’ administrative queries
Provide customer service as first point of contact
Conduct research
Organize data
Interacting with customers or clients on their employer or client’s behalf
Sort documents
Make cold calls to generate leads from a provided spreadsheet.
Create content to post on the company’s social media channels.
Conduct online research to find address and contact details for a given list of companies.
Prepare presentations according to instructions given.
Attend necessary training and/or meetings
2022
-
2022
Online English Academy
(ESL Teacher (English as a Second Language))
Conduct live online English lessons via video conferencing platforms.
Assess students' progress and provide constructive feedback.
Encourage a positive and interactive learning environment.
2022
-
2022
Tutoring
(ESL Teacher (English as a Second Language))
Conducting 1-to-1 audio classes in a comprehensive manner and facilitate learning.
Assist each student individually by promoting interactive learning.
Prepare educational content, such as topic cards, chat box, feedback and so on.
2021
-
2022
Native Camp
(ESL Teacher (English as a Second Language))
Execute lessons efficiently using different styles of teaching depending on the content.
Engage students to ensure a lively classroom atmosphere.
Emphasize the rules of pronunciation, composition, grammar, and sentence construction.
2020
-
2021
Acadsoc
(ESL Teacher (English as a Second Language))
Preparing for 1-to-1 online classes.
Teaching online with textbooks.
Doing corrections and conducting effective instruction during classes.
Doing assessments and tests for the students.
Abiding by school regulations and management, achieving the teaching goal as scheduled with high quality.
2011
-
2020
Cebu Pacific Air
(Duty Manager)
Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Provides management with feedback regarding employee performance and training needs.
Maximizes performance by monitoring daily activities and mentoring team.
2008
-
2011
Cebu Pacific Air
(Load Controller)
Estimates weights, heights, and centers of balance to make precise placements.
Performs mathematical functions to interpret aircraft weight and balance loading instructions.
Generates the load sheet of the flight and gives a copy to the Pilot.
2006
-
2008
Cebu Pacific Air
(Ramp Agent)
Provides services efficiently and with high level of accuracy.
Communicates closely with ground crew, flight crew and tow person via radio to maintain loading and unloading safety and efficiency.
Collaborates with various team members to ensure requests were addressed appropriately and timely.
2004
-
2006
Cebu Pacific Air
(Customer Service Agent)
Maintains and encourages customer loyalty through courteous and efficient resolution of disputes, complaints, and discrepancies.
Preserves revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
2003
-
2004
Cocolife
(Billing Processor)
Executed billing tasks and recorded information in company databases
Created improved filing system to maintain secure client data
2002
-
2002
IIRR (International Institute of Rural Reconstruction)
(Database Programmer)
Propose technical feasibility solutions for new designs and performance improvement of technical components.
Independently designs and executes functional specifications to document database intentions and requirements.
My Services
Content Writer
Write engaging, SEO-friendly content for blogs, websites, and marketing to inform, inspire, and connect with audiences.