2011
Bachelor of Arts in Mass Communication major in Broadcasting
Bulacan State Uiversity
More Info About Me
To shortly introduce myself, my name is Arma and I'm currently working at XIX FZ-LLC, a consulting company here in United Arab Emirates. But I'm planning to go back to the Philippines for good for some personal reason. Throughout my experience, I have skillfully handled customer communications and problem-solving to realize improved customer service, satisfaction, and overall sales.
Furthermore, my proven ability to quickly pick up new computer programs is certain to make me an asset to your team. Based on my professional experience, I'm confident that I would be a great candidate for any customer service/ admin task position that will be available in your Company. I've always made extra effort to consistently exceed the expectations of my duties and responsibilities assigned. I look forward to discussing how I can be of value to your company.
Also, I worked as a Property coordinator for Airbnb, VRBO and Booking.com. I managed 21 listings and maintained great reviews and ratings. I ensured that guests will get the best service every accommodations should provide.
My Skills and Competencies
Amazon VA
Data Entry
Customer Service
Administrative Assistant
Social Media Moderator
General VA
Certificates
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My Experience and Education
2023
-
2025
XIX FZ-LLC - RAKEZ Amenity Center Office, RAK, UAE
(Administrative Assistant)
Organizing and maintaining files (digital & physical)
Assisting clients in completing application forms and gathering required documents
Coordinating with UAE government authorities (e.g., GDRFA, MOHRE, DED, Dubai Municipality)
Keeping track of visa renewals, cancellations, and amendments
Coordinating with embassies, consulates, and free zone authorities
2023
-
2023
Kings Real Estate FZ-LLC - Compass Office, RAK, UAE
(Administrative Assistant)
Making sure to manage the listings in Real Estate portal (Property Finder) well.
Making calls to the clients and developers in a courteous, professional manner.
Ensuring the filing system for important and confidential company documents were fully organized.
2022
-
2022
Stay Classy Housing
((RENTAL MANAGEMENT VIRTUAL ASSISTANT))
• Responds to guests' inquiries
• Confirms bookings/reservations
• Communicates and coordinates with another team (admin, cleaners, and maintenance)
• Communicates with guests through call and text
• Email Management
• Involves problem-solving and decision making
• Manages inventory of supplies
2021
-
2022
Minacotti Restaurant
(Restaurant Manager)
Keep a meticulous record of income and expenses
Helping out the staff in cleaning the dining area and kitchen
2015
-
2021
OLX.ph/Carousell Philippines
(Customer Experience Officer)
• Managing the incoming volume/queues to meet KPIs and taking appropriate actions
• Managing the performance of a team of customer service analytics
• Provide support to drive process improvement by conducting individual coaching and feedback sessions and one-on-ones that focus on improving customer satisfaction, employee communication and technical skills
• Monitor and improve performance of the team in terms of productivity, process adherence, and customer satisfaction
• Managing the team effectively and become a successful coordinator between the assigned team and internal/external customers
• Participate in all front-line activities to maintain enhance knowledge of the product
• Cascade new information, updates and conduct team huddles
• Follow up and resolve escalated concerns to other group/departments
• Leads/Assists/Manages junior team members with their concerns and escalations
• Answering inquiries about products or about the company via email, chat, and social media
• Provides answers to users by identifying problems
• Guiding clients through corrective steps.
• Investigates fraud concerns of the user and coordinates with the anti-fraud team for the necessary actions.
• Maintain and cultivate an effective working relationship with internal and external customers (Excellent Client Management skills).
• Monitor each team member activities and load to ensure there is a proper balance between the talent, knowledge and skills of the team to the size of the activities they are being asked to work (Team Management).
• Doing the service recovery email--take an extra mile to engage customers especially to the irate ones
2013
-
2015
Sulit.com.ph/OLX PH
(Support Officer-Moderation Team)
• Screening and checking the quality of the ads
• Maintain the Moderation Guidelines and ensure they are up to date
• Manage the banned user process, track and remove previously banned users if necessary
2012
-
2013
Sulit.com.ph
(Telesales Officer)
• Contacting potential or existing customers to inform them about a product or service
• Asking questions to understand customer requirements and close sales
• Answering questions about products or the company
My Services
Administrative Assistant
Assisting clients in completing application forms and gathering required documents
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
General Virtual Assistant
A virtual assistant handles administrative, customer support, social media, content writing and data entry