2003
BS Computer Science
STI College - Parañaque
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2025
Conduent Philippines
(Senior IT Operations Analyst – Problem Management)
Supervised the team by managing both workflow and administrative tasks. Maintained daily, weekly, and ad-hoc reports required by senior leadership. Handled priority task escalations when applicable.
2018
-
2021
Conduent Philippines
(IT Operations Analyst II – Problem Management)
Managed enterprise-wide ITSM Problem Management process for both proactive and reactive Root Cause analysis and documentation. Worked closely with the ITSM Process Engineers and other company IT Process owners throughout the Problem Management lifecycle.
2015
-
2018
Fujitsu Philippines – WeServ Systems International, Inc.
(Problem Management Analyst, IT)
Provided reports and Root Cause Analysis documentation through trend analysis and technical investigations together with global technical teams to improve business service performance, and reduce service costs by analyzing end-to-end recurring, and service affecting incidents.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.