2003
Computer Systems Design and Programming
AMA Computer Learning Center
More Info About Me
A result-oriented individual who has 15 years experience in the Business Process Outsourcing who is seeking for a competitive and challenging environment where I can serve the organization and establish a career for myself.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2022
Accenture Inc. Philippines
(Team Manager)
• Lead team members foster their professional development and growth and promote team work and cooperation.
• Drive team performance through compliance, quality coaching, updated team knowledge, and strategic game plan
• Listen to team members' feedback
• Manage the flow of day-to-day operations
• Distribute reports to the appropriate personnel
• Handling client calls for process improvement and client feedbacks
• Overall POC for project innovations
-Remote Upgrade
-Last Minute Cancellation
-Remote Number Porting
-End to end Salesforce development and deployment
-QuickStart for business
-4G start up and 4G back up
-Scheduling through ICOMS
2016
-
2016
Accenture Inc. Philippines
(Subject Matter Expert)
• Provide Product Specific knowledge to micro team.
• Entering all data relating to the email conversation to the system in accordance with the defined processes in order to ensure that accurate records are maintained; performing functional escalation to the appropriate specialist workgroup.
• Maintain open communication to all team members. Act as a resource for answering questions, resolving products and policy queries.
• Provide exceptional quality customer service through appropriate and accurate responses of customer inquiries about their purchases/sold items; Maintain email handling standards while simultaneously augmenting sustainable level of customer satisfaction.
• Handling client calls for process improvement and client feedbacks
2014
-
2016
Accenture Inc. Philippines
(Order Manager)
• Provide exceptional quality customer service
• Provide updates to customers regarding the order status
• North West Trial – Pilot team for North West new process
• Team POC
-Productivity tracker and reports
-Monitoring of Team’s allocation
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.