1999
AB Mass Communication / Communication Arts
LYCEUM OF THE PHILIPPINES UNIVERSITY
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
CONCENTRIX CVG PHILIPPINES, INC.
(Advisor I, Customer Service Representative)
Manage customer disputes and issues in a positive manner Interacts effectively with the Operations team, business partners, and internal departments Identifies opportunities to improve processes and services Interacting with members who may have serious chronic conditions, physician practices, insurance carriers, health plans, and pharmacy operations team members Answering inbound and outbound calls Route calls to appropriate department(s) Entering accurate information into a multi-screen computer application Assisting pharmacy services staff members with answering phones, triaging calls, filing and other administrative support activities Engages in both inbound and outbound voice and chat Uses client-based email in work.
2018
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2023
ACCM DELIVERY SERVICES / LAZADA
(Independent Contractor)
Deliveries, Returns
2005
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2007
ABSCBN (CHANNEL 2)
(Writer / Head Researcher)
Gather different kinds of stories. Make appointment for interviews. Interview famous Artist and Political Personalities. Gather facts about the story or topic. Write the story. Pass the script to the Executive Producer for approval. Gather Video materials. Present the finished full pre-production.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.