2014
Bachelor of Science in Business Administration major in Internal Auditing
Far Eastern University - Manila
I am what you are looking for!
Hello there! I'm Arley, and I'm thrilled to introduce myself as an aspiring virtual assistant with a passion for travel and a knack for organization. With a background in customer service and a love for exploring new destinations, I'm eager to bring my skills and enthusiasm to your esteemed travel company.
Having explored captivating cities like Amsterdam, Rotterdam, and Paris, as well as the breathtaking landscapes of Switzerland, I've developed a deep appreciation for the magic of travel and the importance of seamless logistics in creating unforgettable experiences for clients. My firsthand experiences in these destinations have equipped me with invaluable insights into what makes a journey truly extraordinary.
With a keen eye for detail and a commitment to excellence, I'm confident in my ability to assist your team in delivering top-notch service and exceeding customer expectations. Whether it's coordinating itineraries, managing bookings, or providing exceptional customer support, I'm dedicated to ensuring every traveler's journey is smooth, enjoyable, and tailored to their unique preferences.
I'm excited about the opportunity to contribute to your company's success and help travelers embark on unforgettable adventures around the globe. Let's work together to create extraordinary experiences and make every journey unforgettable!
My skills rating
Communication skills
Decision making skills
Problem-solving skills
Market/Internet/Web Research
Data Entry
Adaptability
Graphic Designing
Computer and Technical Skills
Certificates
×
![]()
My work experiences
Feb 2024
-
March 2024
Edward Creation
(Customer Service Representative)
-Assisted customers with inquiries about products, providing information and addressing concerns via phone, email, or live chat.
-Learned product details to offer tailored recommendations.
-Helped with order placement and ensure accurate entry.
-Coordinated with fulfillment team for order processing and resolve delivery issues.
-Provided post-sales support for troubleshooting and warranty claims, ensuring a positive customer experience.
May 2019
-
May 2021
Teekay Shipping Philippines Inc.
(Marine Personnel Coordinator)
• Interacted closely with Team Marine Personnel Lead, counter-part offices and vessel for fleet rotation planning/scheduling.
• Identified and forwarded to training department required trainings as per team’s matrix and ensured all relevant documents are completed/updated prior joining to vessel.
• Conducted performance discussion, review, and follow-up on performance ratings. Every seafarer to receive a telephone call or face to face discussion about their previous voyage, performance, and career development.
• Acted as the liaison/contact person in matter of scheduling regarding appointments to and from vessels.
• Monitored applications of licenses/endorsements made to Flag state.
• Acted as first point of contact for seafarers and ensuring seafarers' training and license required is addressed.
• Was responsible for the logistics of on signing all seafarers internationally, including travel arrangements, contract signing and visa applications.
• Reviewed invoices from Sea Personnel related expenses such as airfare, medical expense, reimbursements, uniform expenses, etc.
October 2018
-
December 2022
Pru Life UK
(Assistant Unit Manager - Part time)
-Talked to clients to determine their expenses, income, insurance coverage, financial objectives, or other information needed to develop a financial plan.
-Advised strategies for clients in insurance coverage, investment planning, and other areas to help them reach financial goals.
-Invited Financial Consultants to join the Team and earn additional income of 10% override.
My services offered
Travel Coordinator
Knowledgeable on coordinating with travel agencies. Master in visa requirements. Can create tailored itineraries
Data Entry
Data Transfer, Data Extraction, Proof Reading, Copy and Paste Task and Data monitoring.
Customer Service
Assist customers with inquiries about products, providing information and addressing concerns via phone, email, etc.