2003
Bachelor in Industrial Technology Major in Computer Technology
Bulacan State University
More Info About Me
Hardworking and reliable.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Telco Services International (TSA
(CUSTOMER EXPERIENCE AMBASSADOR)
Voice and Non-Voice (blended account) E-mail support, Social media support Managing Incoming Calls and Customer Service Inquiries via e-mail and other web inquiries.
2018
-
2021
Concentrix - CVG
(CUSTOMER SERVICE REPRESENTATIVE)
Non-Voice/ Voice Account / Inbound Account / Local Telco Account/ International Account Managing Incoming Calls and Customer Service Inquiries Identify and assess customers’ needs to achieve satisfaction
2016
-
2018
Sterling Global Call Center
(CUSTOMER SERVICE REPRESENTATIVE)
Inbound Account / Telco Account Help Customers / Consumers on their Troubleshooting, Inquiries , and needs
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.