1992
Bachelor of Science in Hotel and Restaurant Management
University of Santo Tomas, Manila, Philippines
More Info About Me
Result-driven office professional with over 15 years of experience in providing exceptional administrative support, customer service, and organizational skills. Proven ability to adapt quickly to new environments and technologies, with a strong focus on confidentiality, attention to detail, and effective communication.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
Cool Air Conditioning Systems, Inc. - Florida, USA
(Office secretary)
* Manage daily operations of the office, ensuring a well-stocked supply of office, warehouse and cleaning materials.
*Provide exceptional customer service by answering inquiries, addressing concerns, and directing customers to relevant departments
*Coordinate schedules and appointments for technicians, ensuring efficient use of time and resources
*Maintain confidentiality and handle sensitive information with discretion
*Answer incoming calls, take detailed messages, and prepare correspondence (letters and emails)
*operate photocopier, printer, scanner, and computer efficiently
*establish priorities and deadlines to ensure timely completion of tasks
2007
-
2017
Bureau of Immigration - Metro Manila, Philippines
(Office clerk)
*Greeted customers, responded to inquiries, and directed them to relevant departments or personnel
*Provided administrative support by typing documents, processing paperwork, photocopying, scanning, faxing, and filing
*Scheduled meetings, appointments, and travel arrangements for staff members
*Managed daily incoming and outgoing mail, ensuring prompt delivery and processing
*answered phone calls, transferred calls as needed, and resolved customer complaints professionally
*Assisted in organizing special events such as conferences or seminars
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.