2004
B.S. Marine Transportation
Philippine Maritime Institute
More Info About Me
- PROBLEM SOLVER - RESEARCHER -
I graduated with Bachelor of Science in Marine Transportation and have nine years of experience in Customer Service. I love assisting clients and always willing to go the extra mile to help them.
Tools utilization, account investigation, and organizational skills are my personal strenghts. My motivations are success and mastery. What keeps me going is knowing that my hardwork and perseverance will help me achieve greater professional success and the urge to get better at things.
Outside work, I enjoy building Gundam model kits which made me detail-oriented and creative. I believe that if you get what you want, that is God's grace, and if not, that is God's protection.
My Skills and Competencies
Social Media Management
Amazon Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
Bolton International Incorporated
(Customer Service Representative)
- Customer care handling for a U.S. based fitness membership plan operating worldwide
- Assisting members with their questions and queries relating to their class reservations.
- Educating members with the available studios and classes near their location.
- Implement customer retention strategies to increase loyalty and retain business
2016
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2019
Alorica Teleservices Incorporated
(Operations Customer Service Representative)
-Customer care handling about their mobile postpaid account in the U.S.
- Basic device troubleshooting
- Explaining to members their billing statements and most cost effective plans.
- Implement customer retention strategies to increase loyalty and retain business
2015
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2016
Convergys Philippines Services
(Chat Support Representative)
- Customer care handling under Mobile Chat Department
- Educating members the best options and most cost effective plans.
- Assisting with basic device troubleshooting.
- Implement customer retention strategies to increase loyalty and retain business.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Specialist
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.