2014
Bachelor of Science in Entrepreneurial Management
Polytechnic University of the Philippines
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2025
SERENOBIS GENERAL MERCHANDISE
(Store Attendant)
Welcome customers to the store.
Served an average 100 customers per day, upselling, processing orders.
Managing financial transactions and processing payment, and resolve return issues.
Auditing income and expenses through daily cash reconciliation and collection of
credit payments.
Assists with inventory, including receiving product deliveries and stocking
merchandise and designing displays.
Maintains a clean and tidy space.
Handles customer queries and resolve complaints in a timely manner.
2018
-
2019
MLINAR CAFFE- ALAGAR INVESTMENT COMPANY
(Sales cum Barista)
Follows opening and closing procedures.
Preparing and baking bread and pastries.
Arranging the display case in an appealing manner.
Welcoming customers and helping them determine their pastries and coffee interest.
Make and serve hot and cold beverages including smoothies, coffee and espresso drinks.
Basic food preparation and service.
Receive and process payments by cash and credit cards
Comply with health and safety regulations
Communicate customers feedback to managers.
Maintains a clean , organized and stocked environment by maintaining the store standards and
cleanliness.
2016
-
2019
EMIRATES INTERNATONAL RESTAURANTS- CHILIS SALEH BIN LAHEJ HOSPITALITY DIVISION
(Telephone Switchboard Operator cum Data Entry)
Taking inbound and outbound calls.
Obtains client information by answering telephone calls; interviewing customers and verifying information
Selling the company’s products and services.
Making suggestive selling and up selling of products.
Providing the utmost professionalism and exceptional customer service via Telephone.
Providing prompt, efficient and courteous service to callers.
Handle high volume of customer service telephone orders, queries and online orders from FOC ,Talabat,
Foodate , Zomato and Carriage .
Attend all calls in relation with the business and analyze customer complaints and provide appropriate
corrective actions.
Ensure customer satisfaction by giving highest standard
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.