Undergrad (3rd Year)
Bachelor of Science in Computer Engineering
Ateneo de Zamboanga University
More Info About Me
I'm thrilled to introduce myself to you. I've always been an enthusiastic and self-motivated individual, constantly seeking new opportunities to grow and learn. I take pride in being reliable, a trait I've cultivated throughout my career journey. Let me share a little bit about myself and my experiences.
As a Content Writer, I've had the privilege of transforming thoughts into words and ideas into engaging pieces of content. I'm always up for the challenge of tailoring words that resonate with the intended audience. What sets me apart is my ability to integrate SEO to my content to ensure that my content not only tells a great story but also reaches a wider online audience.
In my role as a Customer Service Representative, I honed my communication and problem-solving skills. My approach to customer service is rooted in empathy and a commitment to exceeding customer expectations. I understand the importance of listening attentively and providing solutions that address the specific needs and concerns of each individual. Being the bridge between the company and its customers is a responsibility I take seriously.
I've also enjoyed my time as a Social Media Virtual Assistant, where I've combined my love for digital communication with my organizational skills. Managing social media accounts, scheduling posts, and engaging with audiences have been both rewarding and fun.
In all my endeavors, I've always approached my work with enthusiasm, eager to tackle new challenges and take on new opportunities. Being self-motivated, I don't just wait for tasks to come my way; I actively seek ways to improve and contribute to the success of the projects I'm involved in. My reliability ensures that I consistently meet deadlines and deliver results that can be counted on.
I'm excited to connect, collaborate, and embark on new ventures. If you're looking for someone who's enthusiastic, self-motivated, and reliable to join your team or assist with your projects, please don't hesitate to reach out. I'm here to bring my experiences and dedication to help you achieve your goals. Let's make great things happen together!
My Skills and Competencies
Customer Support
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
AV Marketing and Consulting
(Customer Service Representative)
● Acquire an in-depth knowledge of our products and services in order to provide precise and efficient customer assistance.
● Offer prompt and expert support to customers through chat, email, and phone channels, effectively resolving issues, answering inquiries, and guaranteeing a favorable customer interaction.
● Inform customers about product attributes, advantages, and promotional offers.
● Address customer problems, grievances, and disagreements professionally and promptly, aiming for first-contact resolution whenever feasible.
● Help customers with placing orders, tracking, and checking the status of their orders.
● Collect and relay customer feedback to the management team to facilitate ongoing enhancements.
● Oversee and guarantee the quality and uniformity of service while adhering to established service criteria.
● Record and communicate technical problems to the relevant teams for resolution.
2021
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2022
AV Marketing and Consulting
(Social Media Virtual Assistant)
● Keep track and reply to messages, mentions, and comments, in a professional and prompt manner. Cultivate significant interactions with our audience.
● Strategize and schedule posts to guarantee an appealing and dependable online presence.
● Utilize analytical tools to monitor the performance of social media campaigns, evaluate data, and create reports for continuous development.
● Execute SEO best practices to expand the influence of social media contents and grow its organic reach.
● Develop artistic and captivating content tailored to various social media platforms, such as Facebook, Pinterest, Twitter, Instagram, and LinkedIn, among others.
● Research and make use of relevant and trending hashtags to grow content discoverability.
● Collaborate with the marketing team, web developer, and SEO Specialist to align social media strategies with company goals and other campaigns.
2019
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2021
Zamboanga Vertical Marketing Solutions, Inc.
(Customer Service Representative)
● Acquire a profound comprehension of the products to efficiently respond to client queries, offer product recommendations, and provide solutions.
● Provide professional and quick assistance to clients via chat, email, and phone, resolving concerns, addressing questions, and ensuring a positive client experience.
● Manage client orders, to include order entry, delivery coordination, and parcel tracking, guaranteeing timeliness and reliability.
● Spot opportunities to cross-sell products to boost profit growth and enhance the client's experience.
● Examine and resolve client concerns, complaints, and difficulties in an efficient and polite manner, aiming for first-call resolution on every occasion possible.
● Communicate and collaborate with other departments, such as marketing, technical support, and sales, to guarantee an ideal client experience.
● Collect client insights and feedback to help enhance services, products, and total client satisfaction.
2018
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2020
Gavilan Arts
(Content Writer)
● Research industry trends and company-related topics to generate content ideas.
● Write, edit, and proofread high-quality content for various platforms, including blog posts, articles, social media, email campaigns, and website content.
● Optimize content for search engines (SEO) to increase organic traffic and visibility.
● Research and gather information from subject matter experts to create accurate and insightful content.
● Stay updated on emerging content marketing trends and technologies.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
Customer Service | Customer Support
Providing excellent assistance and resolving inquiries to ensure customer satisfaction and retention.
SEO Content Writing
Crafting compelling and optimized digital narratives to enhance online visibility and drive organic traffic