2017
Bachelor of Science in Public Administration
Pamantasan Ng Lungsod ng Valenzuela
More Info About Me
I have more than 6 years of cumulative experience in the customer service sector, including sales and marketing, tech support, and customer care, I am a dedicated virtual assistant and customer support agent. I am also incredibly resourceful and capable of adjusting to a fast-paced environment.
I am a professional who constantly demonstrates diligence, dependability, and a proactive attitude to responsibilities. Committed and dedicated individual with a good work ethic. Effectively completes work on schedule because of great time management and organizing skills upholds high standards of responsibility, accountability, and professionalism, establishing a healthy work environment.
I am also a skilled Lead Generation Specialist who is responsible for identifying and acquiring potential customers or leads for our company's services. I employ various strategies such as market research, email campaigns, and social media outreach to generate leads and nurture them through the sales funnel. I have excellent communication and persuasive skills to engage with prospects, qualify leads, and provide necessary information to the sales team. My ultimate goal is to generate high-quality leads that convert into sales and contribute to the company's growth and revenue.
I can do Content Writing, blending creativity with strategic optimization to produce compelling narratives that resonate with both readers and search engines. Specializing in content writing, I craft engaging blog posts, informative articles, and persuasive marketing content across diverse niches. My expertise extends to Search Engine Optimization (SEO), where I employ meticulous keyword research and on-page optimization to enhance online visibility and drive organic traffic. Committed to surpassing expectations, I aim to contribute to the growth of your online presence by transforming ideas into impactful words.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
CreaThink Solutions
(Sales and Marketing Specialist)
• Drive lead generation campaigns to generate a consistent flow of qualified leads.
• Proactively contact potential leads, set appointments, and conduct thorough research to identify potential customers.
• Maintain accurate lead databases and track lead sources to measure campaign effectiveness.
• Prepare comprehensive sales pipeline reports, analyze data, and present insights to optimize lead generation strategies and improve overall performance.
• Doing email marketing to generate leads
2021
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2022
Verto Network Solutions
(Email Support Representative)
• Provide prompt and professional responses to customer inquiries and concerns via email, addressing a variety of retail-related topics such as product inquiries, order status, shipping, returns, and billing.
• Ensure high-quality customer service by delivering accurate and detailed information, troubleshooting problems, and resolving customer issues effectively and efficiently.
• Document customer interactions and update customer records in the system, maintaining accurate and organized customer information.
• Collaborate with cross-functional teams including sales, logistics, and product specialists to escalate and resolve complex customer inquiries and ensure a seamless customer experience.
• Strive to exceed customer expectations by demonstrating empathy, active listening, and a customer-centric mindset, aiming to build and maintain strong customer relationships.
2019
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2022
Amazon Operations Inc.
(Customer Service Associate)
• Track customer packages and provide timely updates regarding the status and location of their shipments, ensuring transparency and customer satisfaction.
• Assist customers in requesting refunds or replacements for damaged, missing, or incorrect items, following established company policies and procedures.
• Resolve customer complaints and issues by actively listening, empathizing, and offering appropriate solutions, aiming to retain customer loyalty and satisfaction.
• Escalate customer concerns to the appropriate departments or supervisors when necessary, ensuring prompt resolution and customer advocacy.
• Maintain accurate and detailed records of customer interactions, including tracking numbers, refund requests, and escalations, to facilitate effective follow-up and provide relevant information to internal teams as needed.
• After the pandemic lockdown, I was transferred to a different LOB which is the Account Change department where I handle all sensitive information of the customer.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.