2017
Bachelor of Science in Hotel & Restaurant Management
University of Baguio
More Info About Me
I am Ariel Lapicto, I live here in Baguio City. I studied at the University of Baguio, I am a Hotel and Restaurant Management graduate with (3) years of actual experience in the field. After that, I entered the world of BPO with concentrix (eBay customer service) under escalation and appeals department supporting emails and phones for almost 3 years as well.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
Concentrix
(Team Member)
I handle complaints, provide appropriate solutions for customers with their orders online, and follow up to resolve any issues related to disputes with their returns and item not recevied claims.
2017
-
2020
Krispy Kreme Philippines
(Service Master/Team leader)
I oversee guiding, monitoring training and leading the group. I am responsible for motivating teammates as well as inspiring positive communication within them so that they can work together toward achieving goals.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.