2019
Bachelor of Secondary Education Major in English
Bicol State College of Applied Sciences and Technology
Get to know me!
💻Customer Service Representative:
Dedicated and results-driven, I bring a proven track record as a Customer Service Representative. With a keen focus on effective communication and a customer-centric approach, I consistently ranked in the Top 10% performers in non-voice accounts for a Telco company. My ability to understand and address customer needs not only earned recognition but also contributed to overall team success.
💻 Team Leadership and Administrative Tasks:
As a seasoned Team Leader, I've successfully navigated challenges and handled substantial responsibilities to maintain exceptional team performance. Over a two-year tenure, my team consistently secured the 1st rank in our site, showcasing my leadership skills and fostering a positive work culture. Experienced in administrative tasks, I've honed my organizational and multitasking abilities, ensuring operational efficiency.
💻 Virtual Assistant Expertise:
Currently exploring new horizons, I have enrolled in a comprehensive training course for General Virtual Assistance. My proficiency in administrative tasks, coupled with a broad understanding of virtual assistance operations, positions me as a valuable asset. I am eager to bring my skills to a virtual assistant role, offering benefits such as enhanced efficiency, proactive problem-solving, and a commitment to delivering exceptional results.
My skills and competencies
Social Media Management
Graphic Designer
Data Entry
Customer Service Representative
Leadership
Lead Generation
Certificates
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My Experience and Education
2023
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2023
ProVA
(General Virtual Assistant)
Virtual Assistant with comprehensive training in general virtual assistance. Well-versed in administrative tasks, scheduling, and email management. Adept at utilizing various tools for efficient task execution and committed to delivering high-quality remote support. Skills include time management, organization, and adaptability to diverse tasks.
2021
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2023
Quantrics Enterprises
(Team Leader)
Embarking on my journey as a Team Lead presented numerous challenges and substantial responsibilities in maintaining exceptional team performance. Over my two-year tenure, my team consistently secured the 1st rank in our site, fostering a positive culture both within and outside of work. Proficient in strategic planning, problem-solving, and fostering a positive work culture. Adept at overcoming challenges and ensuring operational excellence.
2019
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2021
Quantrics Enterprises
(Customer Service Representative)
I began my professional journey as a Customer Service Representative, handling non-voice accounts for a Telco company. Proven excellence in handling inquiries and resolving issues with a friendly and approachable demeanor. Skills include active listening, empathy, conflict resolution, and proficiency in customer relationship management systems. Demonstrating excellence in my role, I consistently ranked in the Top 10% performers in our segment throughout my one year and seven months tenure.
My Services
Social Media Management
Experienced in crafting compelling social media strategies, driving engagement, and enhancing online presence.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service Representative
Adept at problem-solving and ensuring a positive customer experience.
Team Leader
Expert in strategic planning, problem-solving, and operational excellence.