2022
Certified Nursing Care
Musashino University (Tokyo Japan)
More Info About Me
I started working in a Business Process Outsourcing (BPO) industry after I graduated College back in 2005. I have full knowledge and expertise about Inbound and Outbound work.
I started my career path as Data Analyst. Then, accepted all challenges being an Outbound Sales Representative. After that, I worked with one of the biggest Call Center Companies in the Philippines and became a Trainer. Being expert and knowledgeable about my client’s product is my key to become successful in this line of business.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2010
-
2018
Convergys Philippines
(Trainer/Sr. Specialist)
• I trained new hires to resolve customer concerns about credit card issues.
• Receiving inbound phone calls from clients calling regarding decline transactions, fraud charges or fraud credit card applications and
• Resolved other concerns or problem regarding credit cards.
• Assist customer’s issues about identity theft.
2007
-
2010
Influent Philippines
(Outbound Sales Representative)
• As a representative, main goal is to make sales.
• We call the customers and then offer the products or services of our client over the phone.
• I handled credit cards upselling, business to business campaign like yellow pages listing, search engine finder for business etc.
2005
-
2007
American Data Exchange Inc.
(Data Analyst)
• Received Customers Mortgage Applications. Includes all requirements submitted in a bank for loan.
• As Data Analyst we collect all files and encode every necessary information to the client’s system.
• All tasks are done with quota and being keen into details is very important.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.