Hey I am Argel

About Me

My passion for writing is the foundation of my experience, watered by the courses and internships I took in my studies. The said passion expanded from SEO to Content Marketing and even Lead Generation and Email Marketing. On the other hand, the skills I gained from my work experience in Customer Analysis provided me with knowledge of business processes and an understanding of customers' pain points.

I always aim to combine all of the said knowledge for your business sustainability by creating conversations and relatability with our target market.

On a more personal note, if I am not working or writing for my academic requirements, I am reading, banging with music, watching my favorite series, and going out on the beach once in a while.

Argel Joseph Luna
Cavite, Philippines
argeljosephluna@gmail.com
Freelancer
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Certificates

Academic and Business Writing - UCBerkeley
HubSpot SEO Certification
WordPress: SEO (Refresher)

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2022
Bachelor of Arts Major in Humanities

University of Asia and the Pacific

2012
Mass Communication Technology (2 year Technical Course)

La Verdad Christian College

2019 - Present
SEO Analyst/ Content and Copywriter
(Project based / Freelance)

Working with different industries in B2B transactions for SEO and writing services. Research and analyze websites' performances in search engines with expected results. Planning, editing, and creating content for the purpose of marketing, sales, and website ranking. Please check the work section for my previous projects.

2018 - 2022
TELUS International
(Customer Experience Analyst for UBER)

Identified gaps and conflicts in the process and proposed outlined procedures to be published in the knowledge base. Scrubbed customer feedback and surveys to uncover pain points and created developmental suggestions. Conducted transaction monitoring of Team Members' calls, emails, and any back-office work including Root cause Analysis to drive consistency of quality assurance and customer satisfaction.

2015 - 2018
TELUS International
(Customer Service Representative)

Supported a growing online mobility service provider by answering inquiries about accounts, payment, and technical concerns for both riders and drivers. Accurately identified the root cause of any account or technical issues to provide efficient resolution.

2012 - 2015
Sykes Asia
(Technical Support)

Provided the best technical support for the US leading online learning company. Championed computer integration to the online education platform as well as diagnosing and troubleshooting common technical problems.

2011 - 2012
LVCC Publication
(Publication)

Publication tasks include research, writing, graphic designing, and editing articles for publication.

My Services

SEO

Use research and analysis to improve your website's ranking on search engines.

Content Writing

Planning, Editing, and Writing Web content for digital marketing and website maintenance.

Copywriting

Writing marketing and promotional materials for the purpose of advertising and sales.


Works

Case Study & Work Samples

Copy

Content

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cavite,
Philippines
Email :
argeljosephluna@gmail.com


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