I am a Virtual Assistant since 2021. Pandemic made me realize how important time is and see the beauty of working from home. I started as a General Virtual Assistant. Eventually upskilled and trained as Amazon Virtual Assistant. As I grow in the career I've chosen, I started to love Social Media Management and I would love to explore and become an expert in this field.
Pamantasan ng Lungsod ng Muntinlupa
✓ Provide comprehensive administrative support to the organization by maintaining communication between the entities involved in the operations – through email, chats, etc.
✓ Organizing files and managing data making sure that they are on the right places.
✓ Assist immediate supervisor in meetings by taking notes, attendance, and necessary follow-ups.
✓ Manage CRM making sure that updates, invoices, etc are uploaded.
✓ Create and manage social media postings for the business.
✓ Worked on the listing of properties.
✓ Other administrative tasks as required.
✓ Reach out to leads and sell them gym membership or trial offers.
✓ Administrative Tasks such as emails, social media postings, circulars, etc.
✓ Create, edit and manage social media postings.
✓ Support the business by managing the emails and text messages being sent out to
clients and customers.
✓ Calendar management
✓ Other administrative tasks as required.
✓ Assisted customers in filing fraud and dispute cases for their credit card transactions
✓ Sales - offering upgrades, new accounts, and other features that can be added to their
package.
✓ Helped customers identify and verify the validity of transactions to avoid and prevent
fraudulent activities on their accounts.
✓ Worked as Outbound Collections Officer and Homeowners Support and helped clients
manage their mortgage payments.
✓ Checking if there are payment arrangements available for delinquent clients.
✓ Served as Customer Service Representative for Retail Banking, assisting clients with their
general inquiries.
✓ Did outbound calls for KYC purposes.
✓ Worked as inbound customer service representative for cable and internet services
✓ Explained the bill to the customer making sure that they understand the breakdown
✓ Other tasks as required
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.