2018
BS in Business Administration Major in Financial Management
University of San Carlos
More Info About Me
With nearly five years of experience as a Customer Service Associate, I’ve had the opportunity to work across both voice and non-voice accounts, gaining valuable insights into customer needs and delivering tailored solutions. My passion for helping others and my ability to adapt to different communication styles have allowed me to build strong, lasting relationships while ensuring customer satisfaction every step of the way.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2025
Tech Mahindra
(Associate Customer Support)
● Demonstrated proficiency in software tools for data entry, contributing to efficient business
operations.
● Processed large volumes of invoice data, ensuring timely and precise input for financial and
operational reporting.
● Applied attention to detail in reviewing and entering logistics-related data, reducing errors
and ensuring data integrity.
2019
-
2020
Sykes Asia
(Customer Support Associate)
● Provided technical support for internet and telephone services, troubleshooting and resolving
customer issues efficiently.
● Assisted customers via phone offering clear solutions and ensuring high levels of customer
satisfaction.
● Documented customer interactions and technical resolutions, contributing to improved
support processes and knowledge base.
2018
-
2019
Concentrix
(Customer Support Associate)
● Assisted customers with placing orders, providing guidance on product selection, and ensuring
a smooth online shopping experience.
● Supported customers in tracking and managing their orders, resolving issues related to
delivery status and order discrepancies.
● Delivered exceptional customer service via phone ensuring prompt and effective solutions to
inquiries.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.