2004
BS Electrical Engineering
EARIST
More Info About Me
Aim for a professional growth and development through positive response to learning. Acquire skills that will enhance efficiency and consistency on performance. Promote an ideal optimist working- environment that would stimulate and encourage motivation towards right behavior.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2025
Optum
(WFM Senior Manager)
Prepare management reporting by collecting, analyzing, and summarizing data and trends and developing recommendations
Achieve consensus for operational lock and guidance forecasts by facilitating a collaborative planning to operational business leaders and onshore partners (client).
Continue to develop and implement process improvements for the department.
Assist operating units in budget preparation by monitoring manpower budget utilization ensuring that all expenditures and capital outlays are within the budget.
Facilitates and develops the capacity-planning model (FTE, CPC, CPM model).
Providing recommendation in maintaining the target based on financial goal.
Discussing and doing Financial invoice internally and to the onshore partners (client)
Perform other tasks that may be assigned by the Deputy General Manager.
- Since IC/ managerial post initially handled capacity planners under E&I and other campaigns
(Specialty benefits, Optum guide, BEO services, BRE services etc).
2021
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2021
1Aviaton Groundhandling Services
(Resource Planning Manager (Project Based))
I’m Reporting to the Deputy General Manager. And stand as the Head of the Department for Resource planning. In support of airport operations, he/she will manage a team of specialists who will anticipate future manpower requirements; employ analytical approach in resource planning; and ensure that day to day manpower requirements are met and complied with. Recommend appropriate KRA's and corresponding KPI's for operating units and recommend initiatives for continuous improvement. Role Functions and Responsibilities
Accountable for managing the Resource Planning Team and its day to day operations.
Responsible for mentoring and coaching of team members to celebrate successes and address areas for improvement.
Manage and ensure that all requirements are met and complied with for manpower planning.
Anticipate and plan for future manpower requirements of 1Aviation operations in coordination with the other functional unit of ASD - Systems and Training; Standards and compliance; and the operating stations.
Continue to develop and implement process improvements for the department.
Provide regular updates on resource planning.
Maintain a robust collaborative relationship with other departments and customer airline.
Assist operating units in budget preparation by monitoring manpower budget utilization ensuring that all expenditures and capital outlays are within the budget.
Coordinate with various departments to ensure that departments have the latest operating plan and budget assumptions in relation to manpower for their budget preparation.
Formulate and recommend Service Level Agreement for third party service providers.
Perform other tasks that may be assigned by the Deputy General Manager.
2019
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2020
Edata Services Inc
(Workforce Manager)
Supervises resource management specialists. Responsible for developing staffing schedules, utilizing forecasts and other information that optimizes the fit between employee needs and call center resource requirements.
Proactively adjusts staffing to meet fluctuations in volume and resources. Creates forecast and schedules for LOBs Create client facing email and presentation Monitors the effectiveness and efficiency of the scheduling staff in aligning company-wide processes and procedures to achieve call center goals/metrics.
Monitors real-time, daily, and monthly reports for adherence to scheduling and service level parameters. Recommends adjustments as necessary.
Facilitates and develops the capacity-planning model. Supports forecasting and scheduling application maintenance and release management. Builds long-term staffing schedules; develops and administers shift-bid processes and creates short-term schedules that are aligned with long- term plans to optimize the fit between employee needs (e.g., vacation, training, school hours).
Creates and posts accurate schedules in a timely manner. Works with team leaders and team managers to respond to employee time-off requests.
Adjusts resources to accommodate unexpected changes in call volume or resource availability; determine appropriate staffing requirements; posts volunteer requests and/or mandate coverage for unexpected changes in volume (e.g. employee meetings, special projects, changes in client requirements, etc.) Develops and maintains representatives' skill profiles to facilitate best available resource routing. Stays current on internal work processes, policies, and procedures (billing adjustment policy, etc.) Surfaces recurring problems with work processes, policies, or procedures; contributes ideas on ways to resolve problems to better serve the customer and/or improve productivity Participates in activities designed to improve customer
2019
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2019
TMPI Mars Philippines.
(Demand Planner (Project based))
Create statistical forecasts:
- Gather, analyze and validate data
- Execute statistical modeling software
- Review resulting statistical forecast model
- Apply error analysis techniques to improve forecasting
- Summarize/aggregate statistical forecasts
Review sales plans , customer finance Budget Updates or Latest Estimates and demand drivers:
- Present, solicit, and assess feedback on the various forecasts from sales, and finance
- Recommend adjustments for operational forecasts
- Review promotional plans with sales
Achieve consensus for operational demand forecasts by facilitating a collaborative planning process with sales, marketing and finance personnel:
- Prepare relevant material to facilitate research and discussion
Provide input to volume planning ( Latest Estimates / annual process)
- Facilitate and manage demand planning/customer meetings
- Achieve consensus with the business side and the demand chain
Maintain demand planning system and software
- Enter and modify data and ensure the correctness of product hierarchy
- Monitor trends in forecast error
- Identify relevant market-related data and competitive intelligence
Prepare and maintain relevant reports pertaining to demand planning process
2017
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2019
NCH Customer Support Services Inc
(Workforce Capacity Optimization and Forecast (Assistant Manager))
Prepare management reporting by collecting, analyzing, and summarizing data and trends and developing recommendations
Lead Projects to improve planning efficiency and support UK network of business units, and operational sites.
Engage in Root cause analysis and interpret data forecast
Provide staffing reports for internal and external view
Communicate and explain the capacity plan by using models to communicate recommendations to executives
Utilize existing tools and help to drive development of tool improvements
Responsible in creating, developing and improving process improvement and standardization of processes across all sites in the network
Improve quality of reporting and work to streamline various data sources to drive consistent reporting
Lead Capacity Planning meetings with the market leadership teams
Produced quarterly/ monthly/ weekly development report to senior management and supporting staff.
2015
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2017
Salmat Inc
(Workforce Optimization and Capacity Planning (Assistant Manager))
Manage capacity and ramp planning (maintain HC, attrition, shrinkage, etc)
Engage in internal forecasting; call trend and distribution pattern
Engage in Root cause analysis and interpret data forecast
Provide staffing reports for internal and external view
Communicate to the operations internal and external thru conference calls for staffing recommendations
Assist Scheduling team in the contracts of the agents (availability), team roster and updates of individual status and provide necessary scenario instructions fit for the upcoming event or hol.
2006
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2015
VXI Solutions, Jupiter St, Buendia Makati City
(Workforce Scheduler (Supervisory Level))
Manage capacity and ramp planning from various campaigns
Campaigns such as telephony, cable, financial campaign, fashion online.
Engage in internal forecasting; call trend and distribution pattern
Engage in Root cause analysis and interpret data forecast
Mentored associates in one on one basis to review individual performance. Created development plans that improved performance to goal.
Provide reports for internal and external view to senior management and clients.
Provided necessary coordination to clients and internal senior management regarding on meeting goals and KPI’s agreed based on SOW.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.