2009
Bachelor of Science in Nursing
Holy Infant College
More Info About Me
I'm Ara Songahid. I am 35 years old. When it comes to working, I am dependable and want to finish the task or deliver the task with quality in a timely manner. I like to learn new skills. I like reading books. It exercises my brain in a way that I will imagine the scene that I am reading and at the same time it expands my vocabulary. I love to cook and bake. I like outdoor kinds of stuff too and my favorite sport is Volleyball.
My Skills and Competencies
Social Media Manager
Amazon VA
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
24-7 InTouch
(Back-Up Quality Analyst)
• Gather, validate, and analyze data, supporting the program’s process quality initiatives and ongoing activities
• Provide decision support through hypothesis-driven, fact-based problem-solving approach and analytics to functional and senior leadership
• Partner with internal teams to identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact across workstreams
• Collaborate with project team stakeholders using project management practices to ensure project and business needs are met without disruption to existing functions and services
• Prepare documentation of requirements definitions, references, and process mapping
• Assess, create, and evaluate training materials, including standard operating procedures, job aids, and manuals
• Perform project management and task work related to governance, data quality, reporting, and analysis.
September 2021
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November 2021
24-7 InTouch
(Back-Up Training Facilitator)
• Prepare materials for the lesson plan
• Prepare daily agenda
• Send End of Day Report (EOD)
• Preparing trainees’ bi-weekly payroll
• Coordinate with the respective department (Human Resources, Recruitment Team, Training Team, Quality Team, Real-Time Analyst Team, and Operation Team) in providing necessary assistance and information to the trainees
July 2021
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September 2021
24-7 InTouch
(Back-Up Team Leader)
• Assisting agents with queries regarding account processes
• Taking Supervisor Calls
• Coordinate with the warehouse team regarding orders (status, cancellation, update the shipping address, etc.)
• Audit agent’s calls for Quality and attends QA calibration
• Monitoring CMS
• Perform coaching with agents to improve and provide quality calls and email responses
• Preparing agent’s bi-weekly payroll
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.