2006
Bachelor of Science in Information Technology
STI San Francisco
More Info About Me
Filipino, 37 years of age, working with customer accounts, retail and sales customer service, technical and warranty support of all products, including understanding the business needs, service-oriented and able to resolve customer grievances. Additionally, proficient computer skills with the ability to learn new software and modules. Knowledge of or ability to learn, product, service, or area of customer service specialization align with clients’ needs and company standards, collaborate as part of a productive team.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2019
-
2023
ALORICA APAC
(PRODUCT SUPPORT AND CUSTOMER SERVICE RETAIL SPECIALIST)
Provide excellent customer service assistance. Identify and determine the cause and issue of the product. Supports and Troubleshoots issues that will prevent the product from being returned. Maintains quality phone calls and high standards of professionalism, rules, and management policy.
● Mantains 92% Return Prevention Efficiency throughout my career.
● Successfully mitigates 99% various problems in Retail and Technical support, Transforming clients to happy customers.
● Awarded as one of the top customer service specialists in Latin America 5X in a row.
2016
-
2019
Forthwithly - San Diego, CA
(WORDPRESS DEVELOPER - Freelancer)
Working on both the front-end and back-end of a major website project surrounding the WordPress platform. Using deep knowledge of HTML, CSS, PHP, JavaScript, XML/JSON and 3rd party APIs. Collaborate productively with the product team to understand requirements and business specifications around web design and functionalities, portfolio management, analytics and risk. Coding software updates and alterations based on detailed design specifications. Develop and present findings and solutions to audiences including senior executives and stakeholders.
• Address and fix complex bugs and perform security checkup.
• Implement and update application modules, utilizing deep understanding of the WP library and other
• common practices to produce great WP-based products.
• Working an independent level, while also serving as an effective and enthusiastic collaborator.
• Develop custom WP plugins, modules, and themes
• Ensure your new custom creations work properly in all environments while overcoming conflicts with popular themes and plugins
• Performed automated testing tasks and developed complex features routinely.
• SEO and Analytics
2009
-
2016
CPC HOLDING COMPANY - Saudi Arabia
(FINANCE EXECUTIVE)
Prepares financial statements and executives summaries (Monthly income report of multiple companies), consolidation, Accountant’s business plan, budget, sales forecast, analysis, entries of balance sheets reports, income and etc. Creates internal and external correspondence, memos, resolution, invitations for programs and events, reports, procedure manuals, and presentations. Assists Board of Directors and Stockholders.
● Maintain reports for 32 companies and its subsidiaries.
● Facilitates balance review every end of the month, quarter, and year to Billion Dollar Assets.
● Holds reporting sessions to key stakeholders and top 10 stockholders.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.