2015
Computer Technology (Information & Communication Technology)
Lyceum Of Alabang
More Info About Me
Hi! I’m Ara Rossan Dolorical—call me Arra. I completed my studies in Information and Communication Technology in 2015, and since then, I’ve worn many hats across the sales, BPO, and manufacturing industries. These experiences helped me build a solid and well-rounded foundation in both customer service and admin support.
My career began in sales, where I discovered my love for helping people. From answering questions to solving issues and ringing up purchases with a smile, I learned how to stay calm, professional, and goal-driven in fast-paced environments.
Later, I shifted into the BPO world, where I became a data entry champ—making sure everything was accurate, secure, and exactly where it needed to be. Attention to detail became my best friend!
Most recently, I worked in manufacturing, taking on a mix of admin tasks like updating records, preparing reports, coordinating meetings, and supporting different departments. It was here that I truly learned how to juggle tasks, stay organized, and be the go-to person when things needed to get done.
Now, I’m stepping into the exciting world of Virtual Assistance—bringing with me a toolbox full of skills and a can-do attitude! 💻✨
My Skills and Competencies
Data Entry
Administrative
Customer Service
Graphic Designer
Certificates
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My Experience and Education
2017
-
2025
Samsung Electro-Mechanics Philippines Corp.
(Office & Production Staff)
Maintaining and updating records, files, and databases.
Preparing documents, such as reports, memos, and invoices.
Providing general information to staff, superiors, and management.
Assisting with customer service, such as answering inquiries and resolving complaints.
Coordinating office events and activities.
Providing support to other departments within the organization.
Preparing and distributing meeting agendas and minutes.
Collaborating with other team members to complete projects.
2016
-
2017
PW (Pfleider-Ward Solutions) BPO Company
(Data Researcher/Encoder)
Inputting data efficiently and accurately into databases, systems, or software.
Checking entered data against original sources to ensure accuracy and consistency.
Understanding and interpreting data to ensure its accurate and appropriate input.
Ensuring data management practices comply with relevant standards and regulations.
Maintaining and managing data systems, including troubleshooting and reporting issues.
Maintaining the confidentiality of sensitive data.
2015
-
2016
The SM Store
(Sales Associate)
Greeting customers and offering assistance.
Answering customer questions about products, pricing, and availability.
Handling customer complaints and returns.
Assisting customers with purchases and processing payments.
Meeting individual and team sales goals.
Assisting with inventory control and reporting.
Following company policies and procedures.
Collaborating with team members to achieve store goals.
My Services
Data Entry
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