2020
Senior High School
Misamis University
More Info About Me
Hello, prospective client. My name is April, and I am a professional Virtual Assistant dedicated to assisting you. I thrive on learning and adapting to new challenges. As a dependable, hardworking, and persistent executive assistant, I excel in managing social media, scheduling appointments, providing administrative support, and delivering top-notch technical and customer assistance.
During the pandemic, a friend and I decided to set up a Facebook page for their furniture business in order to improve customer service, reach more leads, and make it easier for customers to contact us. This increased our sales, and we sold approximately 11 pieces of furniture per month compared to not having a Facebook page.
In addition, I began my career as a call center agent back in 2021, assisting clients with their internet, TV, phone, email, and home security technological concerns. I also helped them resolve issues by performing technical troubleshooting and scheduling appointments for technician dispatch when necessary. This experience taught me to multitask, be proactive, and remain flexible and adaptable in any situation.
Please feel free to reach out if you think we're a good match. I'm eager to discuss how I can support you and your business needs. Looking forward to connecting soon! ;)
My Skills and Competencies
Appointment Setter
Technical Support
Customer Service
Social Media Management
Virtual Executive Assistant
Certificates
My Experience and Education
2021
-
2024
Quantrics Enterprises Inc.
(Technical Support Representative)
• Resolving product issues through comprehensive technical troubleshooting.
• Scheduling appointments and dispatching technicians for on-site assistance.
• Addressing appointment inquiries and facilitating product replacements as needed.
• Handling a high volume of 30+ calls daily, focusing on addressing customer complaints and inquiries regarding products and services.
• Utilizing active listening and multitasking skills to ensure each customer's concerns were thoroughly addressed, leading to complete customer satisfaction.
2020
-
2021
JMT Furniture
(Social Media Manager)
• Strategizing and executing creative social media campaigns to enhance brand visibility and engagement.
• Promptly addressing customer inquiries and concerns across various social media platforms to ensure customer satisfaction.
• Planning and scheduling social media posts to maintain consistent and effective communication with our audience.
My Services
Customer Service
Help customers with complaints and questions. Also give customers information about products and services, and process.
Technical Support
Technical troubleshooting , setting appointments, and answering appointments and product replacement inquiries.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Virtual Executive Assistant
I will help you respond to your emails and phone calls, schedule meetings, and book travel accommodations.