2019
STEM
Riverside College
More Info About Me
Hi! I’m Aprilyn Pineda, a passionate and cheerful individual who values family and enjoy connecting with others. I have over 3 years customer service experience, starting as a cashier before joining the BPO industry. I’m always eager to learn and take on new challenges. In my free time, I love going out with friends and visiting the beach. I’m currently seeking opportunities to grow both personally and professionally while a positive impact.
My Skills and Competencies
Social Media Management
Data Entry
Analytical & Problem-Solving
Communication & Coordination
Certificates
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My Experience and Education
2022
-
2025
Ubiquity Global Services, Inc. Bacolod
(Financial Services Specialist)
Verifying customer information and documents (ID, passport, driver’s license, etc.) to ensure authenticity before processing bank card requests.
Handling name change requests and investigating disputes related to customer accounts.
Conducting global document checks to identify fraudulent or fake identification.
Monitoring U.S.-based drivers during deliveries and providing real-time support to resolve issues.
Communicating with drivers through calls and chat to ensure smooth delivery operations.
2020
-
2021
Tele Quest Voice Services
(Customer Service ( Outbound call ))
Making outbound calls to customers to conduct surveys and identify their home service needs.
Inquiring if clients require installation or repair services (e.g., roof, plumbing, electrical).
Recording customer responses accurately and forwarding qualified leads to the sales team.
Providing basic information about available services and promotions.
Maintaining a professional and customer-focused approach in every interaction.
2019
-
2020
Sanford Marketing Corporation
(Cashier)
Processing customer payments accurately through cash, card, or bank transactions.
Issuing receipts and ensuring correct change is given.
Balancing the cash register and reconciling daily transactions.
Assisting customers with inquiries and providing excellent service.
Maintaining a clean and organized checkout area.
February 01,2022
-
May 05,20222
Freelance
(Freelance real estate agent)
Making outbound calls to potential clients to inquire if they are interested in selling their property or purchasing a new home.
Generating and following up on leads to build a strong client base.
Understanding clients’ needs and providing suitable property options.
Assisting clients throughout the buying and selling process, including negotiations and documentation.
Building and maintaining long-term relationships with clients to encourage referrals and repeat business.
Staying updated with market trends, property values, and competitor activities.
Meeting or exceeding monthly sales targets and performance goals.
Maintaining accurate records of client interactions and transactions in the CRM system.
My Services
Real Estate Coordination
Contacted clients interested in selling their properties. Collected property information for listings.
Logistics Support
Coordinated with drivers to ensure on-time package delivery. Monitored shipments, resolved delivery issues.
Risk Analysis (Identity Verification)
Reviewed IDs, passports, and driver’s licenses worldwide. Verified authenticity of documents and detected fraud.
E-Commerce & Amazon Support
Product Research, Listing Optimization, Competitor Analysis, Order Processing, Customer Service
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.