I have extensive experience and strong organizational skills as a Collections Specialist and a proven track record of successfully collecting debts. I am skilled at efficiently managing customer accounts and creating plans to optimize collections.
AMA Computer College-Baguio City
Monitor accounts to identify outstanding debts.
Investigate historical data for each debt or bill.
Find and contact clients to ask about their overdue payments.
Take actions to encourage timely debt payments.
Process payments and refunds.
Resolve billing and customer credit issues.
Prepared detailed collection notes and recommended changes in customer terms.
Identified accounts that needed to be written off as uncollectible.
Troubleshoot and solve customer technical issues like resolving network
issues, configuring operating systems, and using remote desktop connections to provide
immediate support.
Respond to customer queries. We are processing customer orders and resolving customer
complaints.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Assisting sellers and buyers in marketing and purchasing property for the right price under the best terms