2012
Bachelor of Science in Business Administration
Romblon State University
More Info About Me
I am a qualified and professional senior process executive with ten years of working experience in BPO industry. I also have ability to seamlessly manage and prioritize difficult tasks effectively. Coupled with strong problem-solving and adaptability, I am equipped to handle diverse challenges.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
TATA consultancy Services
(Senior Customer Service Specialist)
As a Customer Service Representative in the telecommunications industry, you will be the primary point of contact for customers seeking assistance, information, or issue resolution related to telecommunications products and services. Your role is to provide exceptional customer support, address inquiries, troubleshoot problems, and ensure overall customer satisfaction.
2013
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2020
Infosys BPM Ltd.
(Senior Collection Specialist)
As a Collection Specialist, you will be responsible for managing and optimizing the collection process within the telecommunications industry. This role involves working closely with customers to recover outstanding balances, resolve payment issues, and ensure timely payment of bills. The Collection Specialist plays a crucial role in maintaining positive customer relationships while also meeting financial objectives and minimizing bad debt.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.