2010
Accounting
Bataan Peninsula State University
Your Strategic VA for Streamlined Success 👩💻
Hello ! 😊 I’m April Quintana, also known as Apple -a dedicated professional with over 16 years of experience in customer service. My background spans a variety of roles, from Assistant Manager at Starbucks, Front Desk Receptionist in hospitality, and Event & Sales Coordinator in the wedding industry, to my most recent position as a Barista in Qatar for the past three years.
Helping people, streamlining processes, and delivering excellent service with heart have always been at the core of what I do.
To prepare for a transition into the digital workspace, I recently completed certifications in General Virtual Assistance, Business Analysis, Process Management & Design, Bookkeeping, and Canva. These have strengthened my skills in organization, communication, and efficiency , many key traits I now bring into my journey as a Virtual Assistant.
I’m proficient in Microsoft Office, Outlook, Google Workspace, and enjoy building clean, reliable systems that keep operations running smoothly. I thrive in fast-paced environments, adapt quickly to new tools, and take pride in handling tasks whether it’s scheduling, inbox management, or data entry with accuracy, confidentiality, and care.
If you’re looking for someone reliable, detail-oriented, and easy to work with, I’d love to support your goals and get things done efficiently and with heart. ❤️
My Core Strengths 💪
What I bring to the table✨
Customer & Service support
Social Media Management & Graphic designer
Data Entry
Email & Calendar Management
Online Bookkeeping
Time Management & Multi tasking
Task & Project Management
Travel Management
Certificates
My Career Background👩💻
Experiences That Shaped Me 🏅
2025
-
2025
ProVA PH
(GVA trainee)
🍀Email and Calendar Management- Organize inboxes, respond to routine emails, and schedule appointments using Google Calendar or Outlook.
🍀 Data Entry and Document Preparation- Create and maintain spreadsheets, reports, and professional documents using MS Excel, Word, or Google Docs.
🍀 Social Media Support- Schedule posts, monitor engagement, and design basic graphics using tools like Canva, Buffer, or Meta Business Suite.
🍀Customer Support-Respond to client inquiries via email or chat, manage support tickets, and follow up on customer concerns.
🍀Project and Task Management tools like Trello, ClickUp, or Asana to track tasks, set deadlines, and coordinate with team members.
🍀Online Research- Perform market, product, or competitor research to support business decisions.
2022
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2025
Pi Coffee Specialty Qatar
(Barista)
🍀Customer Service – Creating a welcoming environment, handling orders, and resolving customer concerns with professionalism and care.
🍀Multitasking – Managing multiple drink orders, handling POS transactions, and assisting customers efficiently in a fast-paced setting.
🍀Attention to Detail – Ensuring consistency in drink preparation, food safety, and cleanliness.
🍀Time Management – Prioritizing tasks and managing peak hours to maintain service flow.
🍀Teamwork – Collaborating with coworkers to maintain store operations smoothly.
🍀Communication – Taking clear orders, upselling products, and engaging with customers.
🍀Product Knowledge – Understanding coffee blends, brewing methods, and menu items.
🍀Adaptability – Staying calm under pressure and adjusting to changing customer volume and needs.
2011
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2018
Starbucks
(Assistant Manager)
🍀Leadership & Team Supervision – Guided and supported baristas and shift supervisors to ensure smooth daily operations.
🍀Customer Service Excellence – Handled escalated concerns, ensured customer satisfaction, and maintained a welcoming store environment.
🍀Staff Training & Development – Trained new hires, coached team members, and promoted a culture of growth and accountability.
🍀Operational Management – Managed inventory, store opening/closing procedures, cash handling, and compliance with company policies.
🍀Time & Task Management – Balanced administrative duties with on-floor responsibilities in a fast-paced environment.
🍀Sales & Performance Tracking – Supported sales targets through team motivation, product promotions, and performance analysis.
🍀Problem-Solving – Quickly addressed operational or team issues to keep service flowing smoothly.
🍀Communication – Acted as a liaison between the Store Manager, staff, and customers for clear, efficient communication.
2019
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2019
Wild Orchid Beach Hotel
(Front Desk Representative)
🍀Guest Services – Welcomed guests, handled check-ins/check-outs, and ensured a positive first impression.
🍀Communication – Responded to guest inquiries, answered calls, and provided clear, helpful information.
🍀Reservation Management – Used booking systems to manage room availability, process payments, and update guest records.
🍀Problem-Solving – Resolved guest concerns promptly to maintain satisfaction and loyalty.
🍀Multitasking – Handled front desk duties while coordinating with housekeeping and other departments.
🍀Professionalism & Presentation – Maintained a polished appearance and calm demeanor in a customer-facing role.
🍀Attention to Detail – Ensured accuracy in bookings, billing, and special requests.
🍀Team Coordination – Worked closely with hotel staff to support smooth daily operations.
2018
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2019
Details and Bloom
(Event and Sales Coordinator)
🍀Event Planning & Coordination – Managed all aspects of event logistics, timelines, and on-the-day execution to ensure smooth, memorable occasions.
🍀Client Relations – Met with clients to understand their needs, provided recommendations, and maintained strong communication throughout the planning process.
🍀Sales & Package Customization – Presented and tailored event packages to meet client expectations and close bookings.
🍀Vendor & Supplier Coordination – Collaborated with florists, caterers, photographers, and other vendors to ensure seamless event execution.
🍀Attention to Detail – Oversaw event aesthetics, layouts, and schedules to ensure every detail aligned with the client’s vision.
🍀Problem-Solving Under Pressure – Resolved last-minute issues calmly and
efficiently during high-stakes events like weddings.
🍀Time Management – Balanced multiple events and client accounts while meeting strict deadlines.
🍀Administrative Support – Handled contracts, invoices, event documentation, and post-event follow-ups.
My Virtual Assistance Services 🦹♀️
Services Offered 🤝
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Email & Calendar Management
Skilled in managing emails and calendars, scheduling meetings, organizing tasks, and prioritizing communications.
Graphic design
Creative in graphic design; skilled in Canva, branding, layouts, and creating engaging visuals for digital platforms.
Online bookkeeping
Experienced in online bookkeeping; skilled in invoicing, expense tracking, financial reporting, and cloud tools use.
Customer & Service Support
Helping customers with questions, issues, orders, tech support, feedback, and account assistance.