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Bachelor of Science in Accountancy
Notre Dame of Dadiangas University
More Info About Me
I'm an experienced customer service representative with 2 years of expertise in delivering exceptional support and ensuring customer satisfaction. Proficient content moderator with 1 year and 6 months of experience in maintaining online safety and enforcing content guidelines. Skilled online bookkeeper and general virtual assistant adept at managing financial records and providing comprehensive administrative support. A versatile professional with a proven track record of excellence in multiple roles, contributing to organizational success and client satisfaction.
My Skills and Competencies
Customer Service
Social Media Management
QuickBooks VA
Data Entry
Content Creator
Certificates
My Experience and Education
May 2019
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January 2020
Teleperformance
(Customer Service Representative)
- Provide insurance information of patients to their health service providers.
- Assist healthcare providers in processing the claims of patients.
- Verify medical billing of patients.
March 2020
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December 2020
VXI Global Holdings B.V.
(Retention Specialist)
*Manage Clients: Handle a group of current clients to make sure they stay with us.
Build Relationships: Create and keep strong connections with clients, understanding what they want and need.
*Proactive Communication: Contact clients regularly to ensure they're happy and solve any problems they have.
*Understand Usage: Study how clients use our products and look for signs they might leave.
*Team Collaboration: Work with different teams to find answers that fit clients' needs.
*Retain Clients: Make plans to stop clients from leaving and make more of them stay.
*Stay in Touch: Talk to clients often, review their accounts, and ask for feedback.
*Show Value: Share facts based on data to show clients how our products/services help them.
*Upsell: offering services that would help and gain loyalty and LTV
*Inbound sales: offering services and giving promotions for loyal customers
January 2021
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March 2021
BEAWESOME INC.
(Chat & Email Support)
-Responding to customer inquiries and requests via chat, providing prompt and accurate information about the company's products, services, and policies.
-Assisting customers in placing orders for flowers, arrangements, or gifts, ensuring accuracy and efficiency in processing transactions.
-Offering personalized recommendations and guidance to customers based on their preferences, occasion, and budget.
-Resolving customer issues, concerns, or complaints promptly and professionally, aiming for complete customer satisfaction.
2021
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2023
Michigan Homebuyers
(Cold Caller)
-Conduct cold calls to prospective clients using provided contact lists.
-Introduce our real estate services and value proposition to potential clients.
-Engage in effective and persuasive communication to generate interest and qualify leads.
-Gather and record accurate information about clients' needs, preferences, and contact details.
-Schedule appointments for our sales representatives based on client availability.
-Conduct cold calls to prospective clients using provided contact lists.
-Introduce our real estate services and value proposition to potential clients.
-Engage in effective and persuasive communication to generate interest and qualify leads.
-Gather and record accurate information about clients' needs, preferences, and contact details.
-Schedule appointments for our sales representatives based on client availability.
October 2021
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April 2023
Concentrix
(Content Moderator)
-Review and moderate user-generated content, including text, images, and videos, based on predefined guidelines and policies.
-Identify and flag content that violates the guidelines, such as offensive language, hate speech, and inappropriate material.
-Evaluate content for accuracy, relevance, and compliance with the community standards.
-Make decisions regarding content approvals or removals based on established guidelines.
-Document and maintain accurate records of content reviews, decisions, and any necessary follow-up actions.
-Collaborate with cross-functional teams to escalate complex or ambiguous cases for further review.
-Stay up-to-date with industry trends, emerging issues, and changes in content policies to ensure effective moderation.
-Provide feedback and suggestions for improving content guidelines and moderation processes.
-Contribute to maintaining a positive and respectful online community.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks VA
Track expenses, manage cash flows and create invoices.
Customer Service
Promptly resolve customers' inquiries and issues, ensuring a positive experience across all communication channels.
Testimonials
Jonah
She's done a very good job so far and she's proactive in terms of tasks.