2009
Bachelor of Science in Hospitality Management
University Of Saint La Salle
More Info About Me
I have over 10 years of combined experience working in customer support, business operations, and executive assistance across different industries. I started my career in the BPO industry, where I spent more than four years in customer service and later moved into the escalation team, order entry, and billing. That experience helped me build strong communication skills, attention to detail, and the ability to stay calm and solution-focused under pressure.
I then worked for a software development company for five years, where I closely supported the CEO. My role covered both executive assistance and business operations, which meant managing day-to-day workflows, coordinating tasks, and helping keep the business organized and running smoothly.
I’ve also worked remotely for a cleaning business in California for two years, handling customer support and business operations. This role strengthened my ability to work independently, manage remote communication, and support a business from behind the scenes.
Most recently, I worked as an Executive Assistant for a corporate lawyer for over two years, supporting a fast-paced and detail-heavy environment where organization, confidentiality, and time management were essential.
Outside of work, I enjoy spending my rest days outdoors—either at the beach or in the mountains—or catching up with friends and family. When I’m at home, I like keeping things simple: doing a few chores, relaxing, or binge-watching my favorite shows.
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
IAM Software Sales & Services | Philippines
(Admin Officer)
Managed daily business operations, including invoicing, payroll, expense reconciliation, banking, and government filings.
Supported recruitment, onboarding, and employee administration, including background checks and orientation.
Provided executive and personal support, including scheduling appointments, coordinating orders, and liaising with vendors and government agencies.
2023
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2025
Atty. Vaia Rivas , Corporate Lawyer | Philippines
(Executive Assistant)
Managed executive calendars, meetings, court schedules, and compliance deadlines.
Organized travel, itineraries, and corporate/personal filing systems for smooth workflows.
Acted as liaison between the executive, clients, government offices, and vendors.
Coordinated personal tasks, events, appointments, and household matters.
Prepared agendas, recorded minutes, tracked follow-ups, and maintained confidentiality.
2021
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2023
Jay’s One Stop Cleaning | United States
(Customer Service and Operations Support)
Managed calendars, client appointments, team meetings, and resolved scheduling conflicts.
Served as primary liaison between management, clients, vendors, third-party platforms, and field staff.
Coordinated cross-functional communication, tracked KPIs, service completion, and staff attendance.
Assisted with reporting, documentation, budget tracking, invoicing, and vendor coordination.
Supported recruitment, onboarding, scheduling, timesheets, internal meetings, and process improvement initiatives.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.